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Moments of Truth
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Moments of Truth Paperback - 1989

by Jan Carlzon

Traces the author's spectacular turnaround successes with three major corporations and spells out his trendsetting approach on meeting the demands of today's service economy.


From the publisher

The president and CEO of Scandinavia Airlines (SAS) shows how to adapt to the new customer-driven economy.

Details

  • Title Moments of Truth
  • Author Jan Carlzon
  • Binding Paperback
  • Edition Reprint
  • Pages 160
  • Volumes 1
  • Language ENG
  • Publisher Harper Business, Scranton, Pennsylvania, U.S.A.
  • Date 1989-02
  • ISBN 9780060915803 / 0060915803
  • Weight 0.28 lbs (0.13 kg)
  • Dimensions 7.96 x 5.29 x 0.42 in (20.22 x 13.44 x 1.07 cm)
  • Library of Congress subjects Management, Corporate turnarounds - Management
  • Library of Congress Catalog Number 88045644
  • Dewey Decimal Code 387.706
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Moments of Truth
Stock Photo: Cover May Be Different

Moments of Truth

by Carlzon, Jan

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ISBN 13
9780060915803
ISBN 10
0060915803
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Moments of Truth
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Moments of Truth

by Carlzon, Jan

  • Used
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Used - Very Good
ISBN 13
9780060915803
ISBN 10
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Moments of Truth
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Moments of Truth

by Carlzon, Jan

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ISBN 13
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ISBN 10
0060915803
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
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Moments of Truth
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Moments of Truth

by Carlzon, Jan

  • Used
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Binding
Paperback
ISBN 13
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ISBN 10
0060915803
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Moments of Truth
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Moments of Truth

by Carlzon, Jan

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ISBN 13
9780060915803
ISBN 10
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Moments of Truth
Stock Photo: Cover May Be Different

Moments of Truth

by Carlzon, Jan

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  • Paperback
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Paperback
ISBN 13
9780060915803
ISBN 10
0060915803
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Moments of Truth

Moments of Truth

by Jan Carlzon

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ISBN 13
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ISBN 10
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Moments of Truth

Moments of Truth

by Jan Carlzon

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ISBN 13
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ISBN 10
0060915803
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Moments of Truth
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Moments of Truth

by Carlzon, Jan

  • Used
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ISBN 13
9780060915803
ISBN 10
0060915803
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UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.
Item Price
A$9.56
FREE shipping to USA
Moments of Truth
Stock Photo: Cover May Be Different

Moments of Truth

by Carlzon, Jan

  • Used
Condition
UsedAcceptable
ISBN 13
9780060915803
ISBN 10
0060915803
Quantity Available
1
Seller
Interlochen, Michigan, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
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A$9.56
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UsedAcceptable. The item is very worn but continues to work perfectly. Signs of wear can include aesthetic issues such as scratches, dents, worn and creased covers, folded page corners and minor liquid stains. All pages and the cover are intact, but the dust cover may be missing. Pages may include moderate to heavy amount of notes and highlighting, but the text is not obscured or unreadable. Page edges may have foxing (age related spots and browning). May NOT include discs, access code or other supplemental materials.
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