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Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to
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Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians) Paperback - 2002 - 1st Edition

by Catherine Sheldrick Ross; Kirsti Nilsen; Patricia Dewdney

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Neal-Schuman Publishers, 2002-07-31. Paperback. New. In shrink wrap. Looks like an interesting title!
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Reader reviews for Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

From the publisher

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.
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