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Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians)

Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to
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Conducting the Reference Interview: A How-To-Do-It Manual for Librarians (How to Do It Manuals for Librarians) Paperback - 2002 - 1st Edition

by Ross, Catherine Sheldrick

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From the publisher

This handbook offers information and tips for librarians on conducting the reference interview. It features models of communication such as sense-making and microtraining, exercises for avoiding common pitfalls, and examples of both successful and problematic interviews.
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