Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell
- New
- Hardcover
- Condition
- New
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Seller
-
Southport, Merseyside, United Kingdom
10 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
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Details
- Bookseller
- The Saint Bookstore (GB)
- Bookseller's Inventory #
- A9781401300340
- Title
- Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
- Author
- Jack Mitchell
- Format/Binding
- Hardback
- Book Condition
- New New
- Quantity Available
- 10
- Binding
- Hardcover
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Publisher
- Hyperion
- Place of Publication
- New York
- This edition first published
- 2003-06
Terms of Sale
The Saint Bookstore
About the Seller
The Saint Bookstore
About The Saint Bookstore
Glossary
Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...