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Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding

Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results

by Jack Mitchell

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  • Hardcover
Condition
New
ISBN 10
1401300340
ISBN 13
9781401300340
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About This Item

Hardback. New.

Synopsis

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

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Details

Bookseller
The Saint Bookstore GB (GB)
Bookseller's Inventory #
A9781401300340
Title
Hug Your Customers: The Proven Way to Personalize Sales and Achieve Astounding Results
Author
Jack Mitchell
Format/Binding
Hardback
Book Condition
New New
Quantity Available
10
Binding
Hardcover
ISBN 10
1401300340
ISBN 13
9781401300340
Publisher
Hyperion
Place of Publication
New York
This edition first published
2003-06

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About the Seller

The Saint Bookstore

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Southport, Merseyside

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