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Acquiring, Processing, and Deploying: Voice of the Customer
by Shillito, M. Larry
- New
- Hardcover
- Condition
- New
- ISBN 10
- 1574442902
- ISBN 13
- 9781574442908
- Seller
-
San Diego, California, United States
Payment Methods Accepted
About This Item
CRC Press, 2000-09-25. Hardcover. New. New. In shrink wrap. Looks like an interesting title!
Synopsis
Do you want a better understanding of who your customers are? Do you want to learn how to acquire the customer voice? The next decade will be the decade of the customer. Meeting their wants, needs, and desires better than anyone else will be paramount to your organization's success. Acquiring, Processing, and Deploying Voice of the Customer gives you the tools you need to develop a Voice of the Customer (VOC) plan from beginning to end. Shillito describes the delicate customer-company balance. He covers the various components types of VOC such as voice of the company, voice of the designer/engineer, and voice of marketing that must be integrated through the use of an interdisciplinary team to achieve a sustainable competitive advantage for the enterprise. The author not only discusses VOC but also includes a hybrid model - Customer Oriented Product Concepting (COPC) - for deploying VOC into a product or service design that balances the needs of the customer with the needs of the enterprise. All of these elements go into developing a successful VOC process. However, timing is key. Shillito presents a step-by-step template for integrating VOC into the fuzzy front end of the commercialization process. He demonstrates how product development teams can get an early focus and stay on course during the commercialization process. The book provides a set of breakthrough tools that may be used to obtain and deploy VOC. The most comprehensive VOC guide available, Acquiring, Processing, and Deploying Voice of the Customer provides you with the techniques required to shape a product or service so that their elements balance customer and company needs while being affordable to both. It describes qualitative and quantitative processes integrated into a system to determine the customer's wants and how you can meet them. The new methods found in this book will put you ahead of your competition and ahead of the crowd.
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Details
- Bookseller
- GridFreed LLC
(US)
- Bookseller's Inventory #
- Q-1574442902
- Title
- Acquiring, Processing, and Deploying: Voice of the Customer
- Author
- Shillito, M. Larry
- Format/Binding
- Hardcover
- Book Condition
- New
- Quantity Available
- 1
- ISBN 10
- 1574442902
- ISBN 13
- 9781574442908
- Publisher
- CRC Press
- Date Published
- 2000-09-25
Terms of Sale
GridFreed LLC
30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
GridFreed LLC
Biblio member since 2021
San Diego, California
About GridFreed LLC
We sell primarily non-fiction, many new books, some collectible first editions and signed books. We operate 100% online and have been in business since 2005.
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Some terminology that may be used in this description includes:
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
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