Becoming American Express: 150 Years of Reinvention and Customer Service

New York: American Express Company, 1999. First edition. First Edition [stated]. Presumed first printing. Hardcover. Very good in fair dust jacket. Typed letter signed by Harvey Golub, Chairman and CEO of American Express laid in. DJ has some wear, teatrs and soiling. Minor cover soiling.. 200 p. Includes illustrations. Trademarks. Colophon. Some illustrations in color. From Wikipedia: "Harvey Golub is an American businessman. He attended Cornell University and received a Bachelor of Science from the New York University. He worked as a Senior Partner with McKinsey & Company. From 1993 to 2001, he was Chief Executive Officer of American Express. He served as Chairman of the Board at the Campbell Soup Company from November 2004 to July 2009. He served as Chairman of the American International Group (AIG). His resignation as AIG Chairman was announced on July 16, 2010. He currently serves as the Chairman of Miller Buckfire. [4][5] He sits on the Boards of Directors of the Campbell Soup Company and Ripplewood Holdings. He sits on the Board of Trustees of the American Enterprise Institute and the Lincoln Center for the Performing Arts." From an on-line posting: "Reed Massengill is a widely published writer and photographer who was born in Knoxville Tennessee in 1961. His most recent book, Massengill Men, (Bruno Gmunder, Berlin, 1997) is his second collection of male nudes. His first published collection of photographs, entitled simply as Massengill was published by St. Martin's Press in 1996. He is also the Pulitzer prize nominated author of the critically acclaimed Portrait of a Racist (St. MartinÕs Press, 1994), a biography of the white supremacist Byron De La Beckwith, who was convicted in 1994 of the assassination of Mississippi civil rights leader Medgar Evers." At the time he wrote this book, Mr. Massengill was Director of employee publications in the COrporate Affaris and Communications Group at the American Express Company. He first joined the Company in 1986 and left in 1991 to write Portrait of a Racist. He returned to American Express in 1995.