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A Complaint is a Gift Using Customer Feedback as a Strategic Took
by Barlow, Janelle and Claus Moller
- Used
- Paperback
- Condition
- Very Good+
- ISBN 10
- 1881052818
- ISBN 13
- 9781881052814
- Seller
-
Wilson, Wisconsin, United States
Payment Methods Accepted
About This Item
San Francisco: Berrett-Koehler Publishers, 1999. Faint 1/4" spots along top edge or rear cover. Foreword by Sir Collin Marshall, Chairman, British Airways. 222 pages.. Seventh Printing. Soft Cover. Very Good+. 8vo - over 7¾" - 9¾" tall.
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Details
- Bookseller
- Virtuous Volumes et al.
(US)
- Bookseller's Inventory #
- 020560
- Title
- A Complaint is a Gift Using Customer Feedback as a Strategic Took
- Author
- Barlow, Janelle and Claus Moller
- Format/Binding
- Paperback
- Book Condition
- Used - Very Good+
- Edition
- Seventh Printing
- ISBN 10
- 1881052818
- ISBN 13
- 9781881052814
- Publisher
- Berrett-Koehler Publishers
- Place of Publication
- San Francisco
- Date Published
- 1999
- Keywords
- Consumer Complaints Barlow, Janelle Moller, Claus Customer Service
- Bookseller catalogs
- Business and Economics;
- Size
- 8vo
Terms of Sale
Virtuous Volumes et al.
Media mail $3.00 for the first book, $1.50 for each additional book in the same order. Priorty mail $5.50 for first book, $3.50 for additional books in that order, unless book is over 2-3 pounds and/or in a zone which indicates it is significantly more. In countries where the International rate is set at $9.00 for Economy Surface Letter Post, books may be sent by Global Priority if the difference is not great enough to warrant reduction to closer to actual cost. Please indicate your preference for saving time (weeks of business days) or money (generally $1.00 to $2.00 if reduced for light books). International expedited is set to cover Airmail Letter Post if the item will not fit in a Global Envelope with sufficient packing materals. Please contact by e-mail or phone prior to any returns, if item is not as described.
About the Seller
Virtuous Volumes et al.
Biblio member since 2004
Wilson, Wisconsin
About Virtuous Volumes et al.
Internet business since 1999; open by appointment.
Glossary
Some terminology that may be used in this description includes:
- Good+
- A term used to denote a condition a slight grade better than Good.