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Customer Service - A Practical Approach - Sixth Edition

Customer Service - A Practical Approach - Sixth Edition

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Customer Service - A Practical Approach - Sixth Edition

by Harris, Elaine K

  • Used
  • Paperback
Condition
Very Good+ with no dust jacket
ISBN 10
013274239X
ISBN 13
9780132742399
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Dunedin, New Zealand, New Zealand
Item Price
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About This Item

Boston: Pearson. Very Good+ with no dust jacket. (2013). Softcover. 013274239X . No signatures. ; Sixth edition. xv, [1], 175, [1 (blank)] pages. Page dimensions: 254 x 204mm. "Customer service is an integral part of doing business today. Today's customer service providers must have adequate preparation to interactive effectively with today's customers. This preparation does not magically appear. It is the result of a commitment to increased understanding of the customer srevice industry, the knowledge of customer trends, the ability to interpret those trends, and the development of the fundamental skills necessary to achieve excellence." - from the Preface, page ix. .

Synopsis

Includes index.

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Details

Bookseller
Renaissance Books NZ (NZ)
Bookseller's Inventory #
23475
Title
Customer Service - A Practical Approach - Sixth Edition
Author
Harris, Elaine K
Format/Binding
Softcover
Book Condition
Used - Very Good+ with no dust jacket
Binding
Paperback
ISBN 10
013274239X
ISBN 13
9780132742399
Publisher
Pearson
Place of Publication
Boston
Date Published
(2013)
Keywords
013274239X

Terms of Sale

Renaissance Books

Any book not as described may be returned within 14 days of receipt for a full refund.

About the Seller

Renaissance Books

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2005
Dunedin, New Zealand

About Renaissance Books

We are located in Dunedin, in the South Island of New Zealand. We have in stock over 8,500 books. We are a general antiquarian and out-of-print home-based bookseller, with some specialty areas in English literature, Maori, Travel, Tibet, and New Zealand history.

Glossary

Some terminology that may be used in this description includes:

Good+
A term used to denote a condition a slight grade better than Good.
Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
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