Customer Service - A Practical Approach - Sixth Edition
by Harris, Elaine K
- Used
- Paperback
- Condition
- Very Good+ with no dust jacket
- ISBN 10
- 013274239X
- ISBN 13
- 9780132742399
- Seller
-
Dunedin, New Zealand, New Zealand
Payment Methods Accepted
About This Item
Boston: Pearson. Very Good+ with no dust jacket. (2013). Softcover. 013274239X . No signatures. ; Sixth edition. xv, [1], 175, [1 (blank)] pages. Page dimensions: 254 x 204mm. "Customer service is an integral part of doing business today. Today's customer service providers must have adequate preparation to interactive effectively with today's customers. This preparation does not magically appear. It is the result of a commitment to increased understanding of the customer srevice industry, the knowledge of customer trends, the ability to interpret those trends, and the development of the fundamental skills necessary to achieve excellence." - from the Preface, page ix. .
Synopsis
Includes index.
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Details
- Bookseller
- Renaissance Books (NZ)
- Bookseller's Inventory #
- 23475
- Title
- Customer Service - A Practical Approach - Sixth Edition
- Author
- Harris, Elaine K
- Format/Binding
- Softcover
- Book Condition
- Used - Very Good+ with no dust jacket
- Binding
- Paperback
- ISBN 10
- 013274239X
- ISBN 13
- 9780132742399
- Publisher
- Pearson
- Place of Publication
- Boston
- Date Published
- (2013)
- Keywords
- 013274239X
Terms of Sale
Renaissance Books
Any book not as described may be returned within 14 days of receipt for a full refund.
About the Seller
Renaissance Books
Biblio member since 2005
Dunedin, New Zealand
About Renaissance Books
We are located in Dunedin, in the South Island of New Zealand. We have in stock over 8,500 books. We are a general antiquarian and out-of-print home-based bookseller, with some specialty areas in English literature, Maori, Travel, Tibet, and New Zealand history.