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Punching In: The Unauthorized Adventures of a Front-Line Employee
by Frankel, Alex
- Used
- Condition
- Used - Good
- ISBN 10
- 0060849665
- ISBN 13
- 9780060849665
- Seller
-
Victoria, British Columbia, Canada
Payment Methods Accepted
About This Item
Harper Business. Used - Good. Bargain book!
Synopsis
Curious to know just what happens behind the "employees only" doors of big companies, journalist Alex Frankel embarked on an undercover reporting project to find out how some of America's well-known companies win the hearts and minds of their retail and service employees. Frankel knew the only way to find answers was to go native.During a two-year urban adventure through the world of commerce, Frankel applied for and was hired by a half-dozen companies: he proudly wore the brown uniform of the UPS driver, folded endless stacks of T-shirts at Gap, brewed espressos for the hordes at Starbucks, interviewed (but failed to get hired) at Whole Foods, enrolled in management training at Enterprise Rent-A-Car, and sold iPods at the Apple Store.At the heart of Punching In lies Frankel's quest to find out how some of the giants of commerce turn thousands of average job applicants into loyal—even fanatical—workers. How do they identify and recruit workers who will best fit their companies? How do they indoctrinate employees into their corporate cultures and make them perfect messengers of their brands? Along the way Frankel pauses long enough to wonder why he is so often immune to corporate attempts to win employees over.In this lively and entertaining narrative, Frankel takes readers on a personal journey into the land of front-line employees to discover why some workers are so eager to drink the corporate Kool-Aid and which companies know how to serve it up best.
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Details
- Bookseller
- Russell Books Ltd
(CA)
- Bookseller's Inventory #
- X010880
- Title
- Punching In: The Unauthorized Adventures of a Front-Line Employee
- Author
- Frankel, Alex
- Book Condition
- Used - Good
- Quantity Available
- 1
- Binding
- Unknown
- ISBN 10
- 0060849665
- ISBN 13
- 9780060849665
- Publisher
- Harper Business
- Place of Publication
- Scarborough, On, Canada
- This edition first published
- November 1, 2007
Terms of Sale
Russell Books Ltd
For further information - (250) 361-4447 (GST applied to all Canadian orders). Shipping prices are based on books weighing 2.2 LB, or 1 KG. Canadian and U.S. orders sent with Automated Package Tracking and delivery confirmation, where available. If your book order is heavy or over-sized, we may contact you regarding any extra shipping costs.
About the Seller
Russell Books Ltd
Biblio member since 2006
Victoria, British Columbia
About Russell Books Ltd
Family owned and operated since 1961. Located in Downtown Victoria selling new, used, and remainder titles in all categories. We also have an extensive selection of Journals, cards and calendars.
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