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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

Strategic Customer Service : Managing the Customer Experience to Increase

Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

by John A. Goodman

  • Used
  • Very Good
  • Hardcover
Condition
Very Good
ISBN 10
0814413331
ISBN 13
9780814413333
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About This Item

AMACOM, 2009. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.

Synopsis

Includes index.

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Details

Bookseller
ThriftBooks US (US)
Bookseller's Inventory #
G0814413331I4N00
Title
Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Author
John A. Goodman
Format/Binding
Hardcover
Book Condition
Used - Very Good
Quantity Available
2
ISBN 10
0814413331
ISBN 13
9780814413333
Publisher
AMACOM
Place of Publication
Saranac Lake, New York, U.s.a.
Date Published
2009

Terms of Sale

ThriftBooks

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About the Seller

ThriftBooks

Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Biblio member since 2018
Seattle, Washington

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Glossary

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Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
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