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Total Customer Service The Ultimate Weapon
by Davidow, William H. & Bro Uttal
- Used
- Paperback
- Condition
- Very Good with no dust jacket
- ISBN 10
- 0060920092
- ISBN 13
- 9780060920098
- Seller
-
St. Louis, Missouri, United States
Payment Methods Accepted
About This Item
Perennial (Harpercollins). Very Good with no dust jacket. 1990. Paperback. 0060920092 . 0.65 x 8.02 x 5.29 Inches; 256 pages; Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. <I>Total Customer Service</I> shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge• Devise a service strategy• Get top managers to behave like customer service fanatics• Concentrate on motivating and training employees• Design products and services that make good customer service possible• Invest in service infrastructure• Monitor achievement of customer service goals .
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Details
- Bookseller
- Hammonds Books
(US)
- Bookseller's Inventory #
- 88026
- Title
- Total Customer Service The Ultimate Weapon
- Author
- Davidow, William H. & Bro Uttal
- Format/Binding
- Paperback
- Book Condition
- Used - Very Good with no dust jacket
- ISBN 10
- 0060920092
- ISBN 13
- 9780060920098
- Publisher
- Perennial (Harpercollins)
- Place of Publication
- Scranton, Pennsylvania, U.s.a.
- Date Published
- 1990
- Keywords
- 0060920092
- Bookseller catalogs
- Business;
Terms of Sale
Hammonds Books
Returns accepted within 7 days; No returns on vintage paper items.
About the Seller
Hammonds Books
Biblio member since 2005
St. Louis, Missouri
About Hammonds Books
We have an inventory of over 200,000 books on Antique Row in St. Louis Missouri. We sell books, vintage paper, cds, and records. Also, we offer discounts on multiple item purchases. Please ask.
Glossary
Some terminology that may be used in this description includes:
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...