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Total Customer Service  The Ultimate Weapon

Total Customer Service The Ultimate Weapon

Total Customer Service  The Ultimate Weapon
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Total Customer Service The Ultimate Weapon

by Davidow, William H. & Bro Uttal

  • Used
  • Paperback
Condition
Very Good with no dust jacket
ISBN 10
0060920092
ISBN 13
9780060920098
Seller
Seller rating:
This seller has earned a 2 of 5 Stars rating from Biblio customers.
St. Louis, Missouri, United States
Item Price
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About This Item

Perennial (Harpercollins). Very Good with no dust jacket. 1990. Paperback. 0060920092 . 0.65 x 8.02 x 5.29 Inches; 256 pages; Customer Service: The Competitive Weapon for the 1990sDemand for total customer service is rolling over business like a juggernaut. Companies that master service will triumph; those that ignore it will be swept into bankruptcy. <I>Total Customer Service</I> shows why understanding customer service is imperative, how to achieve it, what it costs, and provides a six-point plan for acquiring the decisive weapon in business wars. The Six-Point Plan for Gaining the Competitive Edge&#8226; Devise a service strategy&#8226; Get top managers to behave like customer service fanatics&#8226; Concentrate on motivating and training employees&#8226; Design products and services that make good customer service possible&#8226; Invest in service infrastructure&#8226; Monitor achievement of customer service goals .

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Details

Bookseller
Hammonds Books US (US)
Bookseller's Inventory #
88026
Title
Total Customer Service The Ultimate Weapon
Author
Davidow, William H. & Bro Uttal
Format/Binding
Paperback
Book Condition
Used - Very Good with no dust jacket
ISBN 10
0060920092
ISBN 13
9780060920098
Publisher
Perennial (Harpercollins)
Place of Publication
Scranton, Pennsylvania, U.s.a.
Date Published
1990
Keywords
0060920092
Bookseller catalogs
Business;

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About the Seller

Hammonds Books

Seller rating:
This seller has earned a 2 of 5 Stars rating from Biblio customers.
Biblio member since 2005
St. Louis, Missouri

About Hammonds Books

We have an inventory of over 200,000 books on Antique Row in St. Louis Missouri. We sell books, vintage paper, cds, and records. Also, we offer discounts on multiple item purchases. Please ask.

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Jacket
Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...

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