Search Results: Authors starting with D from IT Governance Ltd

Make your SLA work for you … Read this essential guide to SLAs today!
A wide range of industry sectors will outsource service provision (for example, banking, pharmaceuticals, and insurance companies). This can happen where an organisation outsources its IT payroll needs, its helpdesk and IT maintenance requirements, its payment processing, or its whole IT function.
 
The key risk
The key risk for an organisation that enters into an outsourcing transaction, are that the services that it receives from the supplier will be worse than the services they were receiving before, or that the cost savings that were anticipated or promised, are not achieved.
 
The SLA
To try and avoid this scenario, the outsourcing contract should include a Service Level Agreement (SLA). The SLA must be drafted to govern the standard of service that you require, including the cost of those services and the consequences of not achieving pre-agreed standards.
 
 
The wider environment
While Service Level… Read More

Don’t let an e-mail cause an information security incident at your company – buy this pocket guide today!
Your business relies on e-mail for its everyday dealings with partners, suppliers and customers. While e-mail is an invaluable form of communication, it also represents a potential threat to your information security. E-mail could become the means for criminals to install a virus or malicious software on your computer system and fraudsters will try to use e-mails to obtain sensitive information through phishing scams.
 
Safeguard your company
If you want to safeguard your company’s ability to function, it is essential to have an effective e-mail security policy in place, and to ensure your staff understand the risks associated with e-mail.
 
A comprehensive approach
This pocket guide will help businesses to address the most important issues. Its comprehensive approach covers both the technical and the managerial aspects of the subject, offering valuable insights for IT… Read More

Reduce your exposure to risk with this ‘how-to’ guide to implementing the new benchmark business continuity management system!
 
Risk of disruption to your organisation’s processes continues to grow - climate change, terrorism, and IT system failure are just a few - and the ramifications are increasingly dramatic. There is growing pressure on your business to demonstrate effective, meaningful and dependable emergency vigilance.
However, until now, there has been limited information available about the practical aspects what do to and how to do it.
Essential reading for every manager, executive and director, this concise book plugs the gap. It’s your guide to implementing the new benchmark business continuity management system (BS25999) to ensure it delivers plans that work and provides the level of protection you need against risks.
 
 
Benefits to business include:

Understand the process, lifecycle and importance of Business Continuity Management
Demonstrate and provide… Read More

This is a unique practical digest for managers and professionals who need to know the whole story.
 
It delivers “how to do BCM in the most effective way”, whether to do it and the difference it really makes to corporate governance, corporate social responsibility and directors’ contingent liabilities.
This comprehensive guide deals with all aspects of “best practice” in business resilience, including current issues like choosing software, national and international standards, and even sustainability.