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Difficult Conversations How to Discuss what Matters Most
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Difficult Conversations How to Discuss what Matters Most Paperback - 2000 - 1st Edition

by Bruce Patton; Sheila Heen


From the publisher

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
-- how t start the conversation without defensiveness-- why what is not said is as important as what is
-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversation

Filled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

First line

Jack is about to have a difficult conversation.

Details

  • Title Difficult Conversations How to Discuss what Matters Most
  • Author Bruce Patton; Sheila Heen
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 250
  • Language EN
  • Publisher Penguin (Non-Classics), E Rutherford, New Jersey, U.S.A.
  • Date April 3, 2000
  • ISBN 9780140288520
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Difficult Conversations: How to Discuss what Matters Most

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Difficult Conversations: How to Discuss what Matters Most

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by Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger

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