Home The Handbook for Working with Difficult Groups by Sandy Schuman (ISBN: 9780470190388)

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The Handbook for Working with Difficult Groups Hardcover - 2010 - 1st Edition

Name: The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It
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Author: Sandy Schuman
ISBN: 9780470190388

by Sandy Schuman

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From the rear cover

WE'VE ALL EXPERIENCED the challenges associated with working with groups, but The Handbook for Working with Difficult Groups turns the idea of "difficult groups" on its head. Rather than view groups as inherently difficult, it looks at the factors that make working with groups difficult. Individual chapters focus on challenges such as involving dissenters, building external perspectives, reducing complaining, adapting to cultural differences, incorporating diversity, facilitating inclusion, working virtually, resolving identity-based conflict, transforming unproductive behavior patterns, preventing workplace harassment, and strengthening accountability.

The book first provides a framework for thinking systemically about the many and varied ways in which working with a group can be difficult. Building on that framework, the contributors each address three basic issues:

How the group is difficult--a description of a real group and the observable phenomena that reflect the group's difficulty.

Why the group is difficult--an exploration of the underlying causes of the difficulty.

What you can do about it--what you can do as a group facilitator, leader, or member to help the group.

Details

Title The Handbook for Working with Difficult Groups
Author Sandy Schuman
Binding Hardcover
Edition number 1st
Edition 1
Pages 480
Volumes 1
Language ENG
Publisher Jossey-Bass
Date 2010-04-26
Features Bibliography, Dust Cover, Glossary, Index, Table of Contents
ISBN 9780470190388 / 0470190388
Weight 1.75 lbs (0.79 kg)
Dimensions 9.4 x 7.1 x 1.7 in (23.88 x 18.03 x 4.32 cm)
Library of Congress subjects Conflict management, Interpersonal relations
Library of Congress Catalog Number 2009051940
Dewey Decimal Code 658.314

About the author

Sandy Schuman has been helping organizations work more effectively to solve complex problems and make critical decisions for more than thirty years. He is a group facilitator, collaborative process advocate, and storyteller. He helps groups create shared meaning, make critical choices, and build collaborative relationships. He facilitates problem-solving and decision-making processes for a wide variety of public management and policy issues and provides training in group facilitation, decision making, systems thinking, conflict management systems, and organizational communication. He is the editor of the International Association of Facilitators handbook series: The IAF Handbook of Group Facilitation, Creating a Culture of Collaboration, and Working with Difficult Groups.

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The Handbook for Working with Difficult Groups: How They Are Difficult, Why They Are Difficult and What You Can Do About It

by Sandy Schuman

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ISBN 10 / ISBN 13

9780470190388 / 0470190388

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Acceptable. IMP: Acceptable- Do not include ACCESS CODE, CD-ROM or companion materials even if stated in item title. It may contain highlighting/markings throughout, and the covers and corners may show shelf wear. Corners, pages may be dent. All text is legible.