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Business Process Mapping: Improving Customer Satisfaction
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Business Process Mapping: Improving Customer Satisfaction Hardcover - 2001 - 1st Edition

by J. Mike Jacka; Paulette J. Keller


First line

Most companies spend a great deal of time each year developing strategic objectives and goals.

Details

  • Title Business Process Mapping: Improving Customer Satisfaction
  • Author J. Mike Jacka; Paulette J. Keller
  • Binding Hardcover
  • Edition number 1st
  • Edition 1
  • Pages 300
  • Volumes 1
  • Language ENG
  • Publisher John Wiley & Sons, Somerset, New Jersey, U.S.A.
  • Date December 21, 2001
  • Illustrated Yes
  • ISBN 9780471079774 / 0471079774
  • Weight 1.44 lbs (0.65 kg)
  • Dimensions 9.36 x 6.28 x 1.12 in (23.77 x 15.95 x 2.84 cm)
  • Library of Congress subjects Customer relations, Consumer satisfaction
  • Library of Congress Catalog Number 2001045650
  • Dewey Decimal Code 658.812

About the author

J. MIKE JACKA, CIA, CPA, is an Auditing Manager at Farmer's Insurance in Phoenix, Arizona. He is a member of the Communications Advisory Committee for the Institute of Internal Auditors.

PAULETTE J. KELLER, CPA, MBA, is an Audit Consultant at Farmer's Insurance in Phoenix, Arizona. She is also a Fellow of the Life Management Institute.

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Business Process Mapping Workbook: Improving Customer Satisfaction

Business Process Mapping Workbook: Improving Customer Satisfaction

by Keller, Paulette J.

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Hardcover
ISBN 10 / ISBN 13
9780471079774 / 0471079774
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Business Process Mapping: Improving Customer Satisfaction
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Business Process Mapping: Improving Customer Satisfaction

by Jacka, JM and Keller, PJ

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Hardcover
ISBN 10 / ISBN 13
9780471079774 / 0471079774
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John Wiley & Sons, 2002. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Book contains pencil markings. In fair condition, suitable as a study copy. Dust jacket in fair condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780471079774
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Business Process Mapping: Improving Customer Satisfaction
Stock Photo: Cover May Be Different

Business Process Mapping: Improving Customer Satisfaction

by Jacka, J. M. & Keller, P. J.

  • Used
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Condition
Used
Binding
Hardcover
ISBN 10 / ISBN 13
9780471079774 / 0471079774
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John Wiley & Sons, 2002. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,750grams, ISBN:9780471079774
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Business Process Mapping: Improving Customer Satisfaction

Business Process Mapping: Improving Customer Satisfaction

by Jacka, J. Mike; Keller, Paulette J.

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ISBN 10 / ISBN 13
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Business Process Mapping Workbook : Improving Customer Satisfaction

Business Process Mapping Workbook : Improving Customer Satisfaction

by J. Mike Jacka; Paulette J. Keller

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ISBN 10 / ISBN 13
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Wiley & Sons, Incorporated, John, 2002. Hardcover. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. An ex-library book and may have standard library stamps and/or stickers. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Business Process Mapping: Improving Customer Satisfaction

Business Process Mapping: Improving Customer Satisfaction

by Jacka, J. Mike; Keller, Paulette J.

  • Used
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  • Hardcover
Condition
Used - Very Good
Binding
Hardcover
ISBN 10 / ISBN 13
9780471079774 / 0471079774
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Business Process Mapping Workbook: Improving Customer Satisfaction
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Business Process Mapping Workbook: Improving Customer Satisfaction

by Jacka, J. Mike; Keller, Paulette J

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ISBN 10 / ISBN 13
9780471079774 / 0471079774
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Business Process Mapping Workbook: Improving Customer Satisfaction
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Business Process Mapping Workbook: Improving Customer Satisfaction

by Jacka, J. Mike,Keller, Paulette J.

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  • Hardcover
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ISBN 10 / ISBN 13
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Business Process Mapping: Improving Customer Satisfaction
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Business Process Mapping: Improving Customer Satisfaction

by J. Mike Jacka; Paulette J. Keller

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ISBN 10 / ISBN 13
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John Wiley & Sons, 2002. 1st Edition . Hardcover. Near Fine/Near Fine. 8vo - over 7¾ - 9¾" tall. virtually as new other than slight bump to lower front fore edge corner. Immaculate throughout.
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Business Process Mapping Workbook: Improving Customer Satisfaction
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Business Process Mapping Workbook: Improving Customer Satisfaction

by Jacka, J. Mike

  • Used
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  • Hardcover
Condition
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Binding
Hardcover
ISBN 10 / ISBN 13
9780471079774 / 0471079774
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