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A Guide to Customer Service Skills for the Help Desk Professional, Second
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition Paperback - 2004

by Donna Knapp


From the publisher

This text has been completely revised to focus on new business topics such as trend analysis, root cause analysis, cost benefit analysis, and measuring return on investment. With less of a focus on technology and more of a focus on "soft" and self-management skills, this book will help students succeed as help desk professionals. The chapters on customer satisfaction and listening techniques can be used as quick reference in the work environment, outside of the classroom. Each chapter explores, in detail, a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts.

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  • Title A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
  • Author Donna Knapp
  • Binding Paperback
  • Edition [ Edition: secon
  • Pages 400
  • Publisher Course Technology
  • Date November 12, 2004
  • ISBN 9780619216412
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

by Donna Knapp

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[ Edition: second ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Course Technology Pub Date: 11/12/2004 Binding: Paperback Pages: 400
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

by Donna Knapp

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[ Edition: second ]
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ISBN 10 / ISBN 13
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[ Edition: second ]. Good Condition. [ No Hassle 30 Day Returns ][ Ships Daily ] [ Underlining/Highlighting: NONE ] [ Writing: NONE ] Publisher: Course Technology Pub Date: 11/12/2004 Binding: Paperback Pages: 400
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A Guide to Customer Service Skills for the Help Desk Professional
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A Guide to Customer Service Skills for the Help Desk Professional

by Knapp, Donna

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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

by Knapp, Donna

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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition

by Donna Knapp

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A Guide To Customer Service Skills For The Help Desk Professional 2nd Ed
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A Guide To Customer Service Skills For The Help Desk Professional 2nd Ed

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A Guide to Customer Service Skills for the Help Desk Professional, Second Edition
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