Skip to content

Customer Centered Selling: Sales Techniques for a New World Economy
Stock Photo: Cover May Be Different

Customer Centered Selling: Sales Techniques for a New World Economy Paperback - 2009

by Rob Jolles


Summary


This revised edition of Robert Jolless classic book on sales technique features brand new material throughout, including illustrations, teaching aids, coaching techniques, and true implementation strategies!

When you have a process, you have a way of measuring what you are doing. When you can measure ityou can fix it!"

Customer Centered Selling
teaches the secrets of the world-famous Xerox sales training by reversing the conventional selling practices of searching for customer needs, pitching product, and adopting an order-taking mentality. Jolles provides a systematic, repeatable, predictable approach that teaches how to anticipate and influence behavior by studying and understanding the clients "Decision Cycle" and critical "Decision Points." Through the use of case studies, interactive activities, and job aids, anyonefrom a seasoned sales professional to a manager or parentcan not only learn the power to influence behavior, but can implement these ideas as well. Put to good use by Toyota, Disney, NASA, Nortel, General Electric, a dozen universities, and more than fifty financial institutions, Customer Centered Selling provides a step-by-step, consultative process that inspires as it teaches.

From the publisher


Robert L. Jolles
is a master corporate trainer and one of the most sought-after business speakers in the country. His programs and more than twenty years of delivery have allowed him to amass a client list that reads like a Whos Who of Fortune 500 Companies. A published author of three bestselling books and president of Jolles Associates, Inc., his programs teach the lessons taught by Xerox to their sales force and customers. He lives in Great Falls, Virginia.

Details

  • Title Customer Centered Selling: Sales Techniques for a New World Economy
  • Author Rob Jolles
  • Binding Paperback
  • Edition Reissue
  • Pages 384
  • Volumes 1
  • Language ENG
  • Publisher Free Press, New York
  • Date 2009-09-15
  • Features Index, Price on Product - Canadian, Table of Contents
  • ISBN 9781439144633 / 143914463X
  • Weight 0.86 lbs (0.39 kg)
  • Dimensions 8.98 x 6 x 0.92 in (22.81 x 15.24 x 2.34 cm)
  • Library of Congress subjects Success in business, Customer relations
  • Dewey Decimal Code 658.81

Media reviews

Professor Roger VolkemaKogod College of Business Administration, American UniversityIf you want to sell, Rob Jolles will teach you how. He is that rare combination of salesman extraordinaire, trainer, and writer.

About the author


Robert L. Jolles is a master corporate trainer and one of the most sought-after business speakers in the country. His programs and more than twenty years of delivery have allowed him to amass a client list that reads like a Who s Who of "Fortune "500 Companies. A published author of three bestselling books and president of Jolles Associates, Inc., his programs teach the lessons taught by Xerox to their sales force and customers. He lives in Great Falls, Virginia."
Back to Top

More Copies for Sale

Customer Centered Selling: Sales Techniques for a New World Economy
Stock Photo: Cover May Be Different

Customer Centered Selling: Sales Techniques for a New World Economy

by Jolles, Rob

  • Used
  • Very Good
  • Paperback
Condition
Used - Very Good
Binding
Paperback
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
A$9.12
FREE shipping to USA

Show Details

Description:
Free Press, 2009. Paperback. Very Good. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
A$9.12
FREE shipping to USA
Customer Centered Selling : Sales Techniques for a New World Economy

Customer Centered Selling : Sales Techniques for a New World Economy

by Rob Jolles

  • Used
  • Good
  • Paperback
Condition
Used - Good
Binding
Paperback
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
4
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
A$9.12
FREE shipping to USA

Show Details

Description:
Free Press, 2009. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
A$9.12
FREE shipping to USA
Customer Centered Selling : Sales Techniques for a New World Economy

Customer Centered Selling : Sales Techniques for a New World Economy

by Rob Jolles

  • Used
  • Very Good
  • Paperback
Condition
Used - Very Good
Binding
Paperback
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
2
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
A$9.12
FREE shipping to USA

Show Details

Description:
Free Press, 2009. Paperback. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
A$9.12
FREE shipping to USA
Customer Centered Selling : Sales Techniques for a New World Economy

Customer Centered Selling : Sales Techniques for a New World Economy

by Rob Jolles

  • Used
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
1
Seller
Seattle, Washington, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
A$9.12
FREE shipping to USA

Show Details

Description:
Free Press, 2009. Paperback. Like New. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
Item Price
A$9.12
FREE shipping to USA
Customer Centered Selling: Sales Techniques for a New World Economy
Stock Photo: Cover May Be Different

Customer Centered Selling: Sales Techniques for a New World Economy

by Jolles, Rob

  • Used
Condition
Used - Good
ISBN 10 / ISBN 13
9781439144633 / 143914463x
Quantity Available
1
Seller
Frederick, Maryland, United States
Seller rating:
This seller has earned a 4 of 5 Stars rating from Biblio customers.
Item Price
A$10.17
A$6.07 shipping to USA

Show Details

Description:
Free Press. Used - Good. Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.
Item Price
A$10.17
A$6.07 shipping to USA
Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force: Sales...

Customer Centered Selling: Eight Steps to Success from the World's Best Sales Force: Sales Techniques for a New World Economy

by Jolles, Robert L.

  • Used
  • Very Good
  • Paperback
Condition
Used - Very Good
Binding
Paperback
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
2
Seller
GORING BY SEA, West Sussex, United Kingdom
Seller rating:
This seller has earned a 2 of 5 Stars rating from Biblio customers.
Item Price
A$13.68
A$16.58 shipping to USA

Show Details

Description:
Paperback. Very Good.
Item Price
A$13.68
A$16.58 shipping to USA
Customer Centered Selling: Sales Techniques for a New World Economy
Stock Photo: Cover May Be Different

Customer Centered Selling: Sales Techniques for a New World Economy

by Jolles, Rob

  • Used
  • Paperback
Condition
Used: Good
Edition
Reissue
Binding
Paperback
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
1
Seller
HOUSTON, Texas, United States
Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Item Price
A$14.86
FREE shipping to USA

Show Details

Description:
Free Press, 2009-09-15. Reissue. paperback. Used: Good.
Item Price
A$14.86
FREE shipping to USA
Customer Centered Selling: Sales Techniques for a New World Economy
Stock Photo: Cover May Be Different

Customer Centered Selling: Sales Techniques for a New World Economy

by Jolles, Rob

  • New
Condition
New
ISBN 10 / ISBN 13
9781439144633 / 143914463x
Quantity Available
40
Seller
Benton Harbor, Michigan, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
A$18.54
A$6.07 shipping to USA

Show Details

Description:
Free Press. New. BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!
Item Price
A$18.54
A$6.07 shipping to USA
Customer Centered Selling: Sales Techniques for a New World Economy
Stock Photo: Cover May Be Different

Customer Centered Selling: Sales Techniques for a New World Economy

by Jolles, Rob

  • Used
Condition
UsedVeryGood
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
1
Seller
Bensalem, Pennsylvania, United States
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Item Price
A$31.07
FREE shipping to USA

Show Details

Description:
UsedVeryGood. Minor shelf wear
Item Price
A$31.07
FREE shipping to USA
Customer Centered Selling: Sales Techniques for a New World Economy
Stock Photo: Cover May Be Different

Customer Centered Selling: Sales Techniques for a New World Economy

by Jolles, Rob

  • Used
Condition
UsedVeryGood
ISBN 10 / ISBN 13
9781439144633 / 143914463X
Quantity Available
1
Seller
Bensalem, Pennsylvania, United States
Seller rating:
This seller has earned a 3 of 5 Stars rating from Biblio customers.
Item Price
A$31.07
FREE shipping to USA

Show Details

Description:
UsedVeryGood. signs of little wear on the cover.
Item Price
A$31.07
FREE shipping to USA