Tq Manager: A Practical Guide for Managing in a Total Quality Organization Hardcover - 1993 - 1st Edition

First line

When your chief executive or your boss tells you, "We're going to implement Total Quality Management in this organization," it's natural to ask a number of questions, like "What is TQM,anyway?"

From the rear cover

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas."The down-to-earth guide on transforming companies to total quality management! TQManager offers practical hands-on advice and an invaluable self-assessment tool for every manager who must lead the change to total quality."--Bill Wiggenhorn, president, Motorola University

From the jacket flap

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

Media reviews

Citations

• Booklist, 10/01/1993, Page 234