Description:
US: Cengage Learning, Inc, 2000. Paperback. Very Good. A copy that has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. The techniques and tools covered in this book will help you understand the basic needs of customers, outline four reasons why quality service is important, teach you how to handle complaints and difficult customers, and help you anticipate your customer's needs. Everyone in an organization has something to do with customers daily. Customer service is the foundation on which success and profitability can be built. This book guides you through the establishment of quality customer service procedures to build your company's business. The principles covered can be applied for internal and external customers alike.
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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer Paperback - 2000 - 4th Edition
by William B. Martin
First line
"The people in your organization think so, or they would not have hired you."
Details
- Title Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer
- Author William B. Martin
- Binding Paperback
- Edition number 4th
- Edition 4
- Pages 120
- Volumes 1
- Language ENG
- Publisher Axzo Press, Florence, KY
- Date September 29, 2000
- ISBN 9781560525998 / 1560525991
- Weight 0.59 lbs (0.27 kg)
- Dimensions 9.97 x 8.1 x 0.26 in (25.32 x 20.57 x 0.66 cm)
- Library of Congress subjects Customer services - Programmed instruction, Customer relations - Programmed instruction
- Library of Congress Catalog Number 00108720
- Dewey Decimal Code 658.812
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Quality Customer Service
by Martin, William B.
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Quality Customer Service : How to Win with the Customer
by Martin, William B
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Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.
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Quality Customer Service : How to Win with the Customer
by Martin, William B
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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Books)
by William B. Martin
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Crisp Learning, 2000-09-29. Paperback. Good.
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Quality Customer Service: How to Win with the Customer
by William B. Martin Ph.D
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Californa: Crisps Publications, Inc, 2001. This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE!. EX PUBLIC SECTOR LIBRARY BLACKED OUT STAMPS.. Fourth Edition. Glossy Card. Near Fine (NEAR NEW)/No Jacket. Illus. by Line Drawings. 4to - over 9¾" - 12". PAPERBACK.
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Quality Customer Service : How to Win with the Customer
by Martin, William B
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- ISBN 10 / ISBN 13
- 9781560525998 / 1560525991
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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series)
by Martin , William B.
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- very good
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Crisp Learning. Softcover, in Very Good to Fine condition, there are no stamps writing or marks, looks like new except for some residue from a sticker on the front cover, good binding, clean bright unmarked pages, nice shape, ; Crisp Fifty-Minute Series; . Very Good. Soft cover.
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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series)
by William B. Martin
- Used
- Paperback
- Condition
- Used:Good
- Edition
- 4
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- Paperback
- ISBN 10 / ISBN 13
- 9781560525998 / 1560525991
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Crisp Learning, 2000-09-29. 4. Paperback. Used:Good.
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Crisp: Quality Customer Service, Fourth Edition: How to Win with the Customer (Crisp Fifty-Minute Series)
by Martin , William B
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- Paperback
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- New
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- Paperback
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- 9781560525998 / 1560525991
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Crisp Learning, 2000-09-29. Paperback. New. New. In shrink wrap. Looks like an interesting title!
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