The Quality Improvement Handbook: Team Guide to Tools and Techniques Hardcover - 1995 - 1st Edition
by Roger Swanson
A unique new reference for quality teams, Swanson uses an 8-step Quality Improvement Model to address process improvement or reengineering opportunities. An excellent resource for both the service and manufacturing industries and environments, and for both experienced and beginning teams.
From the rear cover
The Quality Improvement Handbook: . Provides both experienced and beginning quality improvement teams with a comprehensive set of tools and techniques to identity and solve problem and improve processes in their organizations. Includes detailed descriptions and instructions for the original seven quality tools, the seven "new" management tools, and more than twenty additional tools and techniques. Uses an eight-step Quality Improvement Model that provides a logical framework for applying each tool and technique. Discusses the importance of identifying and measuring desirable outcomes and related process measures. Stresses the need to analyze and change performance drivers to achieve desired outcomes. Examples used throughout the book follow a service industry case study. Includes separate chapters on benchmarking and questionnaires.
Details
- Title The Quality Improvement Handbook: Team Guide to Tools and Techniques
- Author Roger Swanson
- Binding Hardcover
- Edition number 1st
- Edition 1
- Pages 288
- Language ENG
- Publisher CRC Press, Boca Raton, FL, U.S.A.
- Date 1995-05
- ISBN 9781884015595
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