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8 Things We Hate about IT : How to Move Beyond the Frustrations to Form a New Partnership with IT

8 Things We Hate about IT : How to Move Beyond the Frustrations to Form a New Partnership with IT

8 Things We Hate about IT : How to Move Beyond the Frustrations to Form a New Partnership with IT Paperback - 2010

by Susan Cramm

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Harvard Business Review Press, 2010. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Details

  • Title 8 Things We Hate about IT : How to Move Beyond the Frustrations to Form a New Partnership with IT
  • Author Susan Cramm
  • Binding Paperback
  • Edition 1st ed.
  • Condition Used - Good
  • Pages 208
  • Volumes 1
  • Language ENG
  • Publisher Harvard Business Review Press, New Delhi
  • Publication date 2010
  • Illustrated Yes
  • Bookseller's Inventory # G1422131661I3N00
  • ISBN 9781422131664 / 1422131661
  • Weight 0.46 lbs (0.21 kg)
  • Dimensions 8.25 x 5.5 x 0.7 in (20.96 x 13.97 x 1.78 cm)
  • Category Computers - General Information
  • Library of Congress subjects Management information systems, Business enterprises - Computer networks
  • Library of Congress Catalogue Number 2009040841
  • Dewey Decimal Code 004.068
  • Quantity available 2

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From the publisher

Why can't you get what you really want from IT? All you desire is a ready-and-willing partner to help you exploit IT to drive your business. Instead, you get endless rules and regulations, not to mention processes, projects, and technologies that deliver too little, too late, for too much. It's frustrating!

How to build a relationship that puts you firmly in control and produces the business results you need? In The 8 Things We Hate About IT, Susan Cramm provides the answers.

Start by understanding differences between operational and IT managers - in backgrounds, personality, pressures, and incentives. Cramm explains how differences prevent operational managers and IT from communicating what, why, and how they do what they do.

Citing case studies and stories, the author then presents practical strategies for overcoming the difficulty. These include seeing things from your IT partners' perspective, developing a single version of 'truth, ' and assuming accountability for IT just as you've done for management of your firm's financial and human resources.

Brutally honest, provocative, and filled with sound advice, this book reveals that the key to solving the IT problem is decidedly un-IT: it's a deeper understanding of human behavior, including how to apply your leadership skills to the world of IT.

About the author

Susan Cramm is Founder and President of Valuedance and a recognized industry expert on information technology leadership. She has consulted to executives from a number of Fortune 500 companies, including Toyota, Novartis, Whole Foods Markets, and Sony. She is an award-winning writer and author of the Harvard Business Review blog "Have IT Your Way."

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