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The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer
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The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience Hardback -

by P.V. Kannan

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hardcover. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Details

  • Title The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience
  • Author P.V. Kannan
  • Binding Hardback
  • Condition Used - Good
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher Amplify
  • Features Bibliography, Index
  • Bookseller's Inventory # 1643072404.G
  • ISBN 9781643072401 / 1643072404
  • Weight 1.1 lbs (0.50 kg)
  • Dimensions 9 x 6.3 x 0.8 in (22.86 x 16.00 x 2.03 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Artificial intelligence, Customer services
  • Library of Congress Catalogue Number 2019933073
  • Dewey Decimal Code 658.812
  • Quantity available 1

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From the publisher

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?

We are on the verge of a future just like that.

The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.

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