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The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer
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The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience Hardback -

by Kannan, P.V.,Bernoff, Josh

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Amplify. Used - Acceptable. No dust jacket. Very Good or better condition.
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A$9.40
A$5.78 Delivery within USA
Standard delivery: 7 to 14 days
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Ships from Magers and Quinn Booksellers (Minnesota, United States)

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About Magers and Quinn Booksellers Minnesota, United States

Biblio member since 2006

Magers and Quinn Booksellers is the Twin Cities' largest independent book store. We sell new, used, rare, and out-of-print books.

Terms of Sale: Please contact us immediately if you are unsatisfied with your order. Returns accepted within 3 weeks of delivery. All returns must include original packing slip.

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Reader reviews for The Age of Intent: Using Artificial Intelligence to Deliver a Superior Customer Experience

From the publisher

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?

We are on the verge of a future just like that.

The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.

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