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The Age of Intent : Using Artificial Intelligence to Deliver a Superior Customer Experience

The Age of Intent : Using Artificial Intelligence to Deliver a Superior Customer Experience

The Age of Intent : Using Artificial Intelligence to Deliver a Superior Customer
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The Age of Intent : Using Artificial Intelligence to Deliver a Superior Customer Experience Hardback -

by Bernoff, Josh

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Used - Like New. Used book that is in almost brand-new condition. May contain a remainder mark. Better World Books: Buy Books. Do Good.
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Details

  • Title The Age of Intent : Using Artificial Intelligence to Deliver a Superior Customer Experience
  • Author Bernoff, Josh
  • Binding Hardback
  • Condition New
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher Amplify
  • Features Bibliography, Index
  • Bookseller's Inventory # 52482897-6
  • ISBN 9781643072401 / 1643072404
  • Weight 1.1 lbs (0.50 kg)
  • Dimensions 9 x 6.3 x 0.8 in (22.86 x 16.00 x 2.03 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Artificial intelligence, Customer services
  • Library of Congress Catalogue Number 2019933073
  • Dewey Decimal Code 658.812
  • Quantity available 1

About Better World Books Indiana, United States

Biblio member since 2005

Better World Books is a for-profit, socially conscious business and a global online bookseller that collects and sells new and used books online, matching each purchase with a book donation. Each sale generates funds for literacy and education initiatives in the U.S., the UK, and around the world. Since its launch in 2003, Better World Books has raised over $35 million for libraries and literacy, donated over 38 million books, and reused or recycled more than 475 million books.

Terms of Sale: Better World Books ("BWB") values your satisfaction and offers you returns within thirty (30) days after the estimated delivery date on most items. All returned items must be in the original condition; used items should include the SKU sticker located on the spine or back of the product. If you have an incomplete, incorrect, or damaged shipment, please contact our Customer Care team via Biblio's contact seller options before proceeding with the return. Please keep in mind that because we deal mostly in used books, any extra components, such as CDs, DVDs, figurines, or access codes are not included.

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Reader reviews for The Age of Intent : Using Artificial Intelligence to Deliver a Superior Customer Experience

From the publisher

Have you ever wished that every company you interacted with could just know what you wanted and go get it for you? That when you picked up the phone or opened a chat window that the company would use what it knew about you to anticipate your needs?

We are on the verge of a future just like that.

The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.

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