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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
by Pupo, Raul
- Used
- Hardcover
- Signed
- first
- Condition
- As New in Fine dust jacket
- ISBN 10
- 0313386021
- ISBN 13
- 9780313386022
- Seller
-
Pittsburgh, Pennsylvania, United States
Payment Methods Accepted
About This Item
Praeger. As New in Fine dust jacket. 2010. First Edition. Hardcover. 0313386021 . This specific hardback book is in like new condition with a hard board cover that has sharp edges and corners and has a tight binding. The pages are clean, crisp, unmarked and uncreased but for the signature of the author following a gift inscription to the previous owner. The dust jacket is in fine condition with little wear if any. We package all books in custom cardboard book boxes for shipment and ship daily with tracking numbers.; "What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way."; 9.30 X 6.20 X 0.90 inches; 167 pages; Signed by Author .
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Details
- Bookseller
- Dr. Bookman - All Books Tightly Packaged in Cardboard (US)
- Bookseller's Inventory #
- 13321
- Title
- America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
- Author
- Pupo, Raul
- Format/Binding
- Hardcover
- Book Condition
- New
- Edition
- First Edition
- ISBN 10
- 0313386021
- ISBN 13
- 9780313386022
- Publisher
- Praeger
- Place of Publication
- Santa Barbara, Ca
- Date Published
- 2010
- Keywords
- 0313386021, Customer Service, Service Excellence, Business
- Bookseller catalogs
- Business - Customer Service;
Terms of Sale
Dr. Bookman - All Books Tightly Packaged in Cardboard
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.
About the Seller
Dr. Bookman - All Books Tightly Packaged in Cardboard
Biblio member since 2009
Pittsburgh, Pennsylvania
About Dr. Bookman - All Books Tightly Packaged in Cardboard
We have an eclectic array of used and out of print books for you in our inventory. Service is key to our relationship with you. You get \"Old School\" service with Dr. Bookman. We can\'t look at each other in the eye, shake each others hand, or walk into the shop the next day if we\'re disatisfied. I understand that vulnerability. You are purchasing a product sight unseen. That means I must be honest with you about exactly what you are buying. You might find my descriptions more detailed than most others, but when purchasing online, I want you to know exactly what you\'re buying. I don\'t want you to feel surprised when you open the box. And by the way, almost all of our books are shipped in cardboard packaging designed just for books. That means you get it the way it left here.
Glossary
Some terminology that may be used in this description includes:
- Crisp
- A term often used to indicate a book's new-like condition. Indicates that the hinges are not loosened. A book described as crisp...
- First Edition
- In book collecting, the first edition is the earliest published form of a book. A book may have more than one first edition in...
- Fine
- A book in fine condition exhibits no flaws. A fine condition book closely approaches As New condition, but may lack the...
- Tight
- Used to mean that the binding of a book has not been overly loosened by frequent use.
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...
- New
- A new book is a book previously not circulated to a buyer. Although a new book is typically free of any faults or defects, "new"...
- Edges
- The collective of the top, fore and bottom edges of the text block of the book, being that part of the edges of the pages of a...