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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer Hardcover - 2010 - 1st Edition
by Raul Pupo
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- Title America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
- Author Raul Pupo
- Binding Hardcover
- Edition number 1st
- Edition 1
- Pages 192
- Volumes 1
- Language ENG
- Publisher Bloomsbury Publishing PLC, Santa Barbara, CA
- Date 2010-06-16
- Features Bibliography, Dust Cover, Index, Table of Contents
- ISBN 9780313386022 / 0313386021
- Weight 1 lbs (0.45 kg)
- Dimensions 9.3 x 6.4 x 0.9 in (23.62 x 16.26 x 2.29 cm)
- Library of Congress subjects Customer services - United States, Customer relations - United States
- Library of Congress Catalog Number 2010006654
- Dewey Decimal Code 658.812
Media reviews
Citations
- Booklist, 09/15/2010, Page 10
- Choice, 12/01/2010, Page 0
- Reference and Research Bk News, 11/01/2010, Page 130
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AMERICA'S SERVICE MELTDOWN: REST
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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer
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Praeger. As New in Fine dust jacket. 2010. First Edition. Hardcover. 0313386021 . This specific hardback book is in like new condition with a hard board cover that has sharp edges and corners and has a tight binding. The pages are clean, crisp, unmarked and uncreased but for the signature of the author following a gift inscription to the previous owner. The dust jacket is in fine condition with little wear if any. We package all books in custom cardboard book boxes for shipment and ship daily with tracking numbers.; "What distinguishes America's Service Meltdown: Restoring Service Excellence in the Age of the Customer is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence. Customer-oriented companies can operate more…
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