BIBLIO is the largest independent book marketplace in the world, with over 100 million books.

Skip to content

Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)

Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)

Constructive Conflict Management: Managing to Make a Difference (People Skills
Stock photo: cover may vary

Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series) Paperback - 1997

by Crawley, John

Add to wish list
  • Used
  • Good
  • Paperback
Used - Good

Description

paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Ask the seller a question Add to wish list
A$60.02
Free Delivery within USA
Standard delivery: 7 to 14 days
More delivery options
Dropship order
Ships from Bonita (California, United States)
The BIBLIO Guarantee

Details

About Bonita California, United States

Biblio member since 2020

Terms of Sale: 30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

Browse books from Bonita

Reader reviews for Constructive Conflict Management: Managing to Make a Difference (People Skills for Professionals Series)

Write a review for this book

There are no reviews for this book yet. Be the first to write a review!

Your review will be anonymous unless you login or create an account first.

Overall rating
Remember: You’re rating the book as a work, not the seller or the condition of the specific copy you purchased!

Important Terms and Guidelines

  • Please focus on the book’s content and context. Also, add any personal comments as to how you enjoyed the book. Substantiate your likes and dislikes. You may make comparisons to other books.
  • Reviews must be at least 140 characters in length.
  • Please do not reveal critical plot elements.
  • This is not a help line. Contact customer support if you need help.
Your review must not include:
  • Obscenities, discriminatory language, or other insulting language not suitable for public domain
  • Advertisements, “spam” content, or references to other products, offers or websites.
  • Email addresses, URLs, phone numbers, physical addresses or other contact information.
  • Overly critical comments about other reviews or reviewers
  • Time-sensitive material (i.e. promotional tours, seminars, lectures, etc.)
  • Availability, price, or alternative ordering/shipping information

From the publisher

When conflicts at work occur, our traditional skills and positive instincts are deserted in favor of the easy fix, the tough move, or the clever device. But unresolved conflicts simmer on, until they explode again, and before long, managers feel as though they axe doing little else other than dealing with disputes of people in different camps; cooperation replaced by combat and motivation going down by the minute.

This book will show you how to remain positive and constructive in dealing with people problems and difficult situations, and able to turn the nightmare of conflict into an opportunity for change.

Constructive Conflict Management fully demonstrates for the first time the best new techniques, such as meditation and seven-step problem solving, and takes the reader through many practical exercises and examples of hands-on skills. These include active listening, neutral questioning, option generation, mutual problem definition, conflict resolution and assertion.

These skills and techniques are woven into a fictitious organization -- Troubled Associates -- in which we see a variety of people dealing successfully with situations such as a personality clash, a dispute with your boss, problems in work teams, angry customers, differences over staffing, and accusations of bigotry.

This book will help you rise to the challenge of managing conflict, and unlock the potential that unresolved conflict stifles in your organization.

The alternative to lawyers.

"A very good work for either self-teaching or for conducting a seminar on intraorganizational conflict management. Clearly written with original and useable exercises... as well done as any of the organizational conflictbooks I have seen". -- The Alternative Newsletter

"Destined to become the standard work for practitioners and volunteers in mediation". -- Voluntary Voice

Please wait a moment while we load the requested page.

tracking-