![Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)](https://d3525k1ryd2155.cloudfront.net/f/051/457/9780749457051.ME.0.m.jpg)
![Customer Care Excellence: How to Create an Effective Customer Focus (Customer](https://d3525k1ryd2155.cloudfront.net/f/051/457/9780749457051.ME.0.m.jpg)
Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
- Used
- Condition
- Used - Good
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Seller
-
Waltham Abbey, Essex, United Kingdom
Payment Methods Accepted
About This Item
Synopsis
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
Reviews
(Log in or Create an Account first!)
Details
- Seller
- Phatpocket Limited
(GB)
- Seller's Inventory #
- Z1-K-029-01104
- Title
- Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
- Author
- Cook, Sarah
- Book Condition
- Used - Good
- Binding
- Paperback
- ISBN 10
- 0749457058
- ISBN 13
- 9780749457051
- Publisher
- Kogan Page
- Place of Publication
- New Delhi
- This edition first published
- 2011
Terms of Sale
Phatpocket Limited
Books are usually shipped in 48 hours or less. All of our books have a 14 day no hassle money back guarantee unless stated otherwise in the book's description. Item must be returned in the exact same condition that it was received. Through our work with The Rainbow Centre and other Charity Partners, we have already given hundreds of young people in Sri Lanka and Africa the vital chance to get an education.