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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Customer Care Excellence: How to Create an Effective Customer Focus (Customer
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Cook, Sarah

  • Used
Condition
Used - Good
ISBN 10
0749457058
ISBN 13
9780749457051
Seller
Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Waltham Abbey, Essex, United Kingdom
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About This Item

Kogan Page. Used - Good. Text in French. Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African Children's Educational Trust (A-CET). Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize in high quality textbooks across an enormous variety of subjects. We aim to provide a vast range of textbooks, rare and collectible books at a great price. Through our work with A-CET we have helped give hundreds of young people in Africa the vital chance to get an education. We provide a 100% money back guarantee and are dedicated to providing our customers with the highest standards of service in the bookselling industry.

Synopsis

This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.

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Details

Seller
Phatpocket Limited GB (GB)
Seller's Inventory #
Z1-K-029-01104
Title
Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
Author
Cook, Sarah
Book Condition
Used - Good
Binding
Paperback
ISBN 10
0749457058
ISBN 13
9780749457051
Publisher
Kogan Page
Place of Publication
New Delhi
This edition first published
2011

Terms of Sale

Phatpocket Limited

Books are usually shipped in 48 hours or less. All of our books have a 14 day no hassle money back guarantee unless stated otherwise in the book's description. Item must be returned in the exact same condition that it was received. Through our work with The Rainbow Centre and other Charity Partners, we have already given hundreds of young people in Sri Lanka and Africa the vital chance to get an education.

About the Seller

Phatpocket Limited

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2006
Waltham Abbey, Essex

About Phatpocket Limited

Phatpocket Limited is a world class secondhand bookstore located in the Hertfordshire countryside in the United Kingdom. We specialize in textbooks across an enormous variety of subjects. We aim to provide a low cost source of high quality textbooks to the academic community. We also have a sizable collection of rare and collectible books.We are dedicated to providing our customers with the highest standard of customer service in the bookselling business.

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