Customer Care Excellence
by Cook, Sarah
This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.
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Customer Care Excellence: How to Create an Effective Customer Focus
by Sarah Cook
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Paperback / softback. New. Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including , Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus. Item Price
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Kogan Page. Used - Good. Text in French. Ships from UK in 48 hours or less (usually same day). Your purchase helps support the African Children's Educational Trust (A-CET). Ex-library, so some stamps and wear, but in good overall condition. 100% money back guarantee. We are a world class secondhand bookstore based in Hertfordshire, United Kingdom and specialize… Read more about this item Item Price
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
by COOK, Sarah
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Customer Care Excellence: How to Create an Effective Customer Focus (Professional Paperbacks)
by Cook, Sarah
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Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Customer Care Excellence: How To Create An Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Customer Care Excellence : How to Create an Effective Customer Focus
by Cook, Sarah
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Customer Care Excellence : How to Create an Effective Customer Focus
by Cook, Sarah
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Customer Care Excellence : How to Create an Effective Customer Focus
by Cook, Sarah
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Customer Care Excellence : Create an Effective Customer Service Strategy
by Cook, Sarah
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Kogan Page, Limited. Used - Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Item Price
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Customer Care Excellence: How to Create an Effective Customer Focus
by Sarah Cook
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- ISBN
- 9780749457051
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Southport, Merseyside, GBR
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Paperback / softback. New. Customer Care Excellence sets the scene for customer care against a backdrop of increasing customer expectations, globalization and developing technology. Using international case studies and examples (including , Virgin and Aviva) it looks to define really excellent service and shows how organizations can create customer focus. Item Price
A$74.06
Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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- New
- Published
- 2011-01-15
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- Paperback
- ISBN
- 9780749457051
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)5th Edition
by Cook, Sarah
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
by Cook, Sarah
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Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)
by Cook, Sarah
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Customer Care Excellence – How to Create an Effective Customer Focus
by Cook, Sarah
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- 2011
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- 9780749457051
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Exeter, Devon, GBR
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Kogan Page Ltd, 2011. Paperback. New. 6th edition. 288 pages. 9.21x6.14x0.79 inches. Item Price
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Customer Care Excellence – How to Create an Effective Customer Focus
by Cook, Sarah
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- 2011
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- Paperback
- ISBN
- 9780749457051
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Exeter, Devon, GBR
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Kogan Page Ltd, 2011. Paperback. New. 6th edition. 288 pages. 9.21x6.14x0.79 inches. Item Price
A$67.50
