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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Customer Care Excellence: How to Create an Effective Customer Focus (Customer
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Cook, Sarah

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  • Paperback
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New
ISBN 10
0749457058
ISBN 13
9780749457051
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About This Item

Kogan Page, 2011-01-15. Paperback. New.

Synopsis

This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.

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Details

Bookseller
Mediaoutletdeal1 US (US)
Bookseller's Inventory #
0749457058_new
Title
Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
Author
Cook, Sarah
Format/Binding
Paperback
Book Condition
New
Quantity Available
800
ISBN 10
0749457058
ISBN 13
9780749457051
Publisher
Kogan Page
Place of Publication
New Delhi
Date Published
2011-01-15

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Mediaoutletdeal1

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

About the Seller

Mediaoutletdeal1

Seller rating:
This seller has earned a 2 of 5 Stars rating from Biblio customers.
Biblio member since 2014
Fairfax Station, Virginia

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