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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

Customer Care Excellence: How to Create an Effective Customer Focus (Customer
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Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)

by Cook, Sarah

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  • Good
  • Paperback
Condition
Good
ISBN 10
0749457058
ISBN 13
9780749457051
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About This Item

paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.

Synopsis

This fifth edition of Customer Care Excellence demonstrates how to develop and sustain a customer-service focus. In clear, practical language, this book takes you through how you can develop and sustain a customer-service focus within your company. Emphasizing both strategic and practical aspects of customer care, Customer Care Excellence explains how gaining customer commitment and motivating employees to deliver an excellent service at all your company’s touch points can ensure successful results and satisfied customers.

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Details

Seller
Bonita US (US)
Seller's Inventory #
0749457058.G
Title
Customer Care Excellence: How to Create an Effective Customer Focus (Customer Care Excellence: How to Create an Effective Customer Care)
Author
Cook, Sarah
Format/Binding
Paperback
Book Condition
Used - Good
Quantity Available
1
ISBN 10
0749457058
ISBN 13
9780749457051
Publisher
Kogan Page
Place of Publication
New Delhi
This edition first published
2011

Terms of Sale

Bonita

30 day return guarantee, with full refund including original shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged.

About the Seller

Bonita

Seller rating:
This seller has earned a 5 of 5 Stars rating from Biblio customers.
Biblio member since 2020
Newport Coast, California

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