Difficult Conversations: How to Discuss What Matters Most
by Bruce Patton, Douglas Stone, Sheila Heen
- Used
- Paperback
- Condition
- Used; Good
- ISBN 10
- 014027782X
- ISBN 13
- 9780140277821
- Seller
-
Milton Keynes , Buckinghamshire, United Kingdom
2 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Details
- Bookseller
- Brit Books Ltd (GB)
- Bookseller's Inventory #
- mon0001605499
- Title
- Difficult Conversations: How to Discuss What Matters Most
- Author
- Bruce Patton, Douglas Stone, Sheila Heen
- Format/Binding
- Paperback
- Book Condition
- Used; Good
- Quantity Available
- 2
- ISBN 10
- 014027782X
- ISBN 13
- 9780140277821
- Publisher
- Penguin
- This edition first published
- May 25, 2000
Terms of Sale
Brit Books Ltd
30 day return guarantee, with full refund including shipping costs for up to 30 days after delivery if an item arrives misdescribed or damaged. Please contact us on customercare@britbooks.co.uk if you have queries regarding your order.