Difficult Conversations
by Sheila, Stone- Douglas/ Patton- Bruce/ Heen-
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ? Decipher the underlying structure of every difficult conversation ? Start a conversation without defensiveness ? Listen for the meaning of what is not said ? Stay balanced in the face of attacks and accusations ? Move from emotion to productive problem solving
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Difficult Conversations : How to Discuss What Matters Most
by Sheila Heen; Douglas Stone; Bruce Patton
- Condition
- Used - Good
- Published
- 2000
- Binding
- Paperback
- ISBN
- 9780140288520
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 2000. Paperback. Good. Disclaimer:Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Condition
- Used - Very Good
- Edition
- Anniversary,Updated
- ISBN
- 9780143118442
- Quantity Available
- 1
- Seller
-
Philadelphia, Pennsylvania, USA
- Item Price
-
A$9.76
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Description:
Penguin Books. Anniversary,Updated. Very Good. Very Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported Item Price
A$9.76
Difficult Conversations : How to Discuss What Matters Most
by Sheila Heen; Douglas Stone; Bruce Patton
- Condition
- Used - Good
- Published
- 2000
- Binding
- Paperback
- ISBN
- 9780140288520
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 2000. Paperback. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Sheila Heen; Douglas Stone; Bruce Patton
- Condition
- Used - Good
- Published
- 2000
- Binding
- Paperback
- ISBN
- 9780140288520
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 2000. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Condition
- Used - Good
- Published
- 2010
- Binding
- Paperback
- ISBN
- 9780143118442
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Books, 2010. Paperback. Good. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Bruce Patton; Douglas Stone; Sheila Heen
- Condition
- Used - Good
- Published
- 2010
- Binding
- Paperback
- ISBN
- 9780143118442
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 2010. Paperback. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Bruce Patton; Douglas Stone; Sheila Heen
- Condition
- Used - Acceptable
- Published
- 2010
- Binding
- Paperback
- ISBN
- 9780143118442
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.19
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Description:
Penguin Publishing Group, 2010. Paperback. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.19
Difficult Conversations: How to Discuss What Matters Most
by Patton, Bruce; Stone, Douglas; Heen, Sheila
- Condition
- Used - Very Good +
- Jacket Condition
- Very Good +
- Published
- 1999-04-01
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Excelsior, Minnesota, USA
- Item Price
-
A$15.96
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Description:
Viking Adult, 1999-04-01. Hardcover. Very Good +/Very Good +. 8x6x0. Clean, solid copy with unmarked text. May have a couple creased page corners. Cover corners are square; pressure bends at spine ends. Binding is tight and square. Jacket has mild surface and edge wear; no tears. Books that sell for $9 or more ship in a box; under… Read more about this item Item Price
A$15.96
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas; Patton, Bruce; Heen, Sheila
- Condition
- Used - Good
- Edition
- Anniversary,Updated
- ISBN
- 9780143118442
- Quantity Available
- 1
- Seller
-
Philadelphia, Pennsylvania, USA
- Item Price
-
A$9.93
Show Details
Description:
Penguin Books. Anniversary,Updated. Good. Good. Ship within 24hrs. Satisfaction 100% guaranteed. APO/FPO addresses supported Item Price
A$9.93
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Good
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Good. Missing dust jacket; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Very Good
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Very Good. Missing dust jacket; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Very Good
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Very Good. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Good
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Good. Former library book; Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Acceptable
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Acceptable. Missing dust jacket; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Acceptable
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Acceptable. Former library book; Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Very Good
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations : How to Discuss What Matters Most
by Douglas Stone; Bruce Patton; Sheila Heen
- Condition
- Used - Good
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Penguin Publishing Group, 1999. Hardcover. Good. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations: How to Discuss What Matters Most
by Stone, Douglas F.
- Condition
- Used - Acceptable
- Published
- 1999
- Binding
- Hardcover
- ISBN
- 9780670883394
- Quantity Available
- 1
- Seller
-
Seattle, Washington, USA
- Item Price
-
A$9.11
Show Details
Description:
Viking Books, 1999. Hardcover. Acceptable. Readable copy. Pages may have considerable notes/highlighting. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed. Item Price
A$9.11
Difficult Conversations: How to Discuss What Matters Most
by Heen, Sheila,Stone, Douglas,Patton, Bruce
- Condition
- Used - Good
- Published
- 2000-05-25
- Binding
- Paperback
- ISBN
- 9780140277821
- Quantity Available
- 1
- Seller
-
London, London, GBR
- Item Price
-
A$12.48
Show Details
Description:
Penguin, 2000-05-25. Paperback. Good. 2.1983 in x 19.3853 in x 12.9901 in. Some notes and highlighted text. Item Price
A$12.48
Difficult Conversations: How to Discuss What Matters Most
by Heen, Sheila,Stone, Douglas,Patton, Bruce
- Condition
- Used - Very Good
- Published
- 2000-05-25
- Binding
- Paperback
- ISBN
- 9780140277821
- Quantity Available
- 1
- Seller
-
London, London, GBR
- Item Price
-
A$12.48
Show Details
Description:
Penguin, 2000-05-25. Paperback. Very Good. 2.1983 in x 19.3853 in x 12.9901 in. Item Price
A$12.48
