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A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists

A Guide to Computer User Support for Help Desk and Support Specialists Paperback - 2012

by Fred Beisse (Author)

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Description

paperback.

ISBN: 9781133188605

Publisher ‏ : ‎ Cengage Learning, January 1, 2012

Paperback, 667 pages

Barely used book. Effectively brand new.

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A$77.85 Delivery to USA
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Reader reviews for A Guide to Computer User Support for Help Desk and Support Specialists

From the publisher

A guide that focuses on the informational resources and technical tools students need most to function effectively in a support position. It helps readers develop the skills to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, and train end-users.
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