Hug Your Customers : STILL the Proven Way to Personalize Sales and Achieve Astounding Results
by Jack Mitchell
- Used
- very good
- Hardcover
- Condition
- Very Good
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Seller
-
Seattle, Washington, United States
4 Copies Available from This Seller
Payment Methods Accepted
About This Item
Synopsis
HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.
Reviews
(Log in or Create an Account first!)
Details
- Bookseller
- ThriftBooks (US)
- Bookseller's Inventory #
- G1401300340I4N00
- Title
- Hug Your Customers : STILL the Proven Way to Personalize Sales and Achieve Astounding Results
- Author
- Jack Mitchell
- Format/Binding
- Hardcover
- Book Condition
- Used - Very Good
- Quantity Available
- 4
- ISBN 10
- 1401300340
- ISBN 13
- 9781401300340
- Publisher
- Hachette Books
- Place of Publication
- New York
- Date Published
- 2003
Terms of Sale
ThriftBooks
About the Seller
ThriftBooks
About ThriftBooks
Glossary
Some terminology that may be used in this description includes:
- Jacket
- Sometimes used as another term for dust jacket, a protective and often decorative wrapper, usually made of paper which wraps...