Mastering Patient Flow: Using Lean Thinking to Improve Your Practice Operations Paperback - 2007 - 3rd Edition

Using lean thinking principles to structure workflow improvements, this third edition of the best-selling primer on medical practice operations delivers the newest trends for practice efficiency. Centering workflow around the patient, Mastering Patient Flow, 3rd edition shows you how to take efficiency to a new level. This MGMA classic is a completely updated comprehensive manual on practice operations. New material offers: * Principles of lean management applied to medical practice operations * Benchmarking staff by work function * Patient access, including specialty pre-appointment screening and medical homes * Test order and results management * Prescription management * Technology trends, including Web portals * The Patient-Centered Practice of the FutureT This easily readable book delivers sound and timely techniques for reducing patient cycle time, streamlining scheduling methods, managing telephones, maximizing space capacity and utilization, and controlling costs. Add proven tools for benchmarking, creating action plans, and self-assessment, along with worksheets, tips, and case studies, and you have a one-stop "power punch" for a most profitable medical practice!