Perfect Phrases For Customer Service, Second Edition

Paperback / softback. New. Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

Paperback. Very Good.

McGraw-Hill Education. Used - Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects.

McGraw-Hill Education, 2010-12-01. 2. paperback. Used:Good.

UsedVeryGood. signs of little wear on the cover.

UsedVeryGood. Minor shelf wear

UsedGood. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact (including the dust cover, if applicable). Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials.

McGraw-Hill Education. New. BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!

UsedLikeNew. Remainder mark

Paperback / softback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; Filled with specific defusing tactics and key behavioral insights, this new edition shows how to reduce stress, find the right words to say, and handle hostile customers with ease and confidence.

McGraw-Hill Education, 2010-12-01. 2. paperback. Used: Good.

MCGRAW HILL BOOK CO. New. Special order direct from the distributor

McGraw-Hill Education. Used - Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages.

UsedLikeNew. Remainder mark

McGraw-Hill Education, 2010-12-01. Paperback. New. New. In shrink wrap. Looks like an interesting title!

New. .

New. .

paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.