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Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for
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Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation Paperback - 2010

by Robert Bacal

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From the publisher

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:

  • Defusing bad situations before they get worse
  • Handling complaints patiently and professionally
  • Satisfying customers and increasing sales
  • Building long-term relationships with important customers

Details

  • Title Perfect Phrases for Customer Service: Hundreds of Ready-To-Use Phrases for Handling Any Customer Service Situation
  • Author Robert Bacal
  • Binding Paperback
  • Edition 2 REV UPD
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies, Blacklick, OH, U.S.A.
  • Publication date 2010-12-01
  • Features Table of Contents
  • ISBN 9780071745062 / 0071745068
  • Weight 0.55 lbs (0.25 kg)
  • Dimensions 7.99 x 5.05 x 0.62 in (20.29 x 12.83 x 1.57 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Customer services
  • Library of Congress Catalogue Number 2010029977
  • Dewey Decimal Code 658.812

About the author

Robert Bacal is the author of Managing Performance and The Complete Idiot's Guide to Consulting, and he runs the management website work911.com.
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Perfect Phrases for Customer Service, Second Edition
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Perfect Phrases for Customer Service, Second Edition

by Bacal, Robert

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ISBN 10 / ISBN 13
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McGraw-Hill Education. Used - Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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A$11.05
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Perfect Phrases for Customer Service, Second Edition
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Perfect Phrases for Customer Service, Second Edition

by Bacal, Robert

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Perfect Phrases for Customer Service, Second Edition

by Bacal, Robert

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ISBN 10 / ISBN 13
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Description:
McGraw-Hill Education. Used - Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Perfect Phrases for Customer Service, Second Edition
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Perfect Phrases for Customer Service, Second Edition

by Bacal, Robert

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ISBN 10 / ISBN 13
9780071745062 / 0071745068
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by Bacal, Robert

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