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Super Service: Seven Keys to Delivering Great Customer Service...Even When You
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revi Paperback - 2009 - 2nd Edition

by Jeff Gee; Val Gee

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From the publisher

Don't just give them customer service.Give them Super Service!

For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.

Now, it has been completely revised and expanded to address today's uniquecustomer-service issues.

Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:

  • Listening to customer needs
  • Understanding today's savvy customer
  • Adopting a positive attitude
  • Adding value to the customer experience
  • Providing service quickly and efficiently

Customers are becoming increasingly savvy and demanding--which makes your jobharder than ever. In order to ensure smooth interactions, you need to keep a stepahead--you need to deliver super service.

Details

  • Title Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revi
  • Author Jeff Gee; Val Gee
  • Binding Paperback
  • Edition number 2nd
  • Edition 2
  • Pages 240
  • Volumes 1
  • Language ENG
  • Publisher McGraw-Hill Companies
  • Publication date 2009-05
  • Illustrated Yes
  • ISBN 9780071625791 / 0071625798
  • Weight 0.82 lbs (0.37 kg)
  • Dimensions 8.5 x 8.1 x 0.5 in (21.59 x 20.57 x 1.27 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Customer services, Customer relations
  • Library of Congress Catalogue Number 2008052322
  • Dewey Decimal Code 658.812

About the author

Val and Jeff Gee are founders of the McNeil & Johnson Learning Company, a million-dollar training firm with offices in the United States, Australia, Egypt, Guatemala, and the United Kingdom. For more information, go to www.mjlearning.com.
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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

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Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

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Super Service: Seven Keys to Delivering Great Customer Service... Even When You Don't Feel Like It!... Even When They Don't Deserve It!, Completely Revised and Expanded

by Gee, Jeff, Gee, Val

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Super Service
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