Spanish for Hospitality and Foodservice Paperback - 2003

Jennifer Thomas first noticed the need for managers to learn Spanish when she was speaking Spanish with a Latino employee at a golf club near Chicago. The employee lamented, "Rapido!" That's the only Spanish word my boss knows! That's all he ever says!" They discussed how not knowing one another's language caused them to lose ten to fifteen minutes an hour in productivity trying to explain a task using just body language. The lack of communication had caused misunderstandings, mistakes, rework and poor service.

Shortly there after, Ms. Thomas developed and wrote Spanish for Hospitality & Foodservice, English for Hospitality & Foodservice as well as Spanish for the Green Industry and English for the Green Industry. She is a regular presenter at educational conferences, businesses, and university extension offices.

Her unique training methods and customized courses stem from her extensive educational background and experiences living and working in Mexico, Spain, and South America, as well as teaching high school Spanish for many years. Ms. Thomas holds a Master's degree in International Management from the American Graduate School for International Management.

As a former tennis teaching professional and junior golf instructor, Ms. Thomas has much experience training, coaching, and motivating in all walks of life. She lives in Evanston, Illinois and spends her summers in Green Lake, Wisconsin.