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Hug Your Customers: Love the Results
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Hug Your Customers: Love the Results Paperback - 2004

by Jack Mitchell

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Summary

HUG YOUR CUSTOMERS is about customer service and how Jack Mitchell has practiced it by extending “hugs” -- unexpected extras, from knowing each customers name, along with their family members and clothing preferences, to handing out free coffee and newspapers on the Greenwich commuter train platform to say thanks (and by extension “Shop at Mitchells”). Mitchell looks at sales as being about something other than the product. You’re not selling clothing, you’re selling the relationship. That’s why on Saturdays, many people come to Mitchells just to see what’s going on. In the summer, he’s giving away hot dogs. Any time a regular customer walks in, the sales staff knows his name, spouse’s and kids’ names, clothing preferences and last purchase.

Reader reviews for Hug Your Customers: Love the Results

From the publisher

Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a tough retail market through a most refreshing approach to sales - hug your customers! In other words: if there is one key to a successful business then it is happy customers and companies who go the extra mile enjoy the extra profits.

From small independent businesses to established conglomerates, Hug Your Customers is an invaluable and fun tool for ensuring repeat business and outstanding results.

Details

  • Title Hug Your Customers: Love the Results
  • Author Jack Mitchell
  • Binding Paperback
  • Edition International Ed
  • Pages 304
  • Volumes 1
  • Language ENG
  • Publisher Penguin Books, Limited (UK)
  • Publication date March 4, 2004
  • ISBN 9780141015224 / 0141015225
  • Weight 0.47 lbs (0.21 kg)
  • Dimensions 7.8 x 5.08 x 0.64 in (19.81 x 12.90 x 1.63 cm)
  • Category Business / Economics / Finance
  • Dewey Decimal Code 658

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Hug Your Customers: Love the Results
Stock photo: cover may vary

Hug Your Customers: Love the Results

by Mitchell, Jack

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  • Paperback
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Paperback
ISBN 10 / ISBN 13
9780141015224 / 0141015225
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Penguin. Paperback. Used; Good. Simply Brit – welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there’s something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. 03/04/2004
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Hug Your Customers: Love the Results
Stock photo: cover may vary

Hug Your Customers: Love the Results

by Mitchell, Jack

  • Used
  • Paperback
Condition
Used
Binding
Paperback
ISBN 10 / ISBN 13
9780141015224 / 0141015225
Quantity available
2
Seller
Item price
A$7.12
A$32.76 Delivery to USA

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Description:
Penguin. Paperback. Used; Very Good. Simply Brit – welcome to our online used book store, where affordability meets great quality. Dive into a world of captivating reads without breaking the bank. We take pride in offering a wide selection of used books, from classics to hidden gems, ensuring there’s something for every literary palate. All orders are shipped within 24 hours and our lightning fast-delivery within 48 hours coupled with our prompt customer service ensures a smooth journey from ordering to delivery. Discover the joy of reading with us, your trusted source for affordable books that do not compromise on quality. 03/04/2004
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Item price
A$7.12
A$32.76 Delivery to USA
Hug Your Customers: Love the Results
Stock photo: cover may vary

Hug Your Customers: Love the Results

by Jack Mitchell

  • Used
  • Paperback
Condition
Used
Binding
Paperback
ISBN 10 / ISBN 13
9780141015224 / 0141015225
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Penguin Books Ltd, 03/04/2004. Paperback. Used; Very Good. **WE SHIP WITHIN 24 HRS FROM LONDON, UK, 98% OF OUR ORDERS ARE RECEIVED WITHIN 7-10 DAYS. We believe you will be completely satisfied with our quick and reliable service. All orders are dispatched as swiftly as possible! Buy with confidence! Greener Books.
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Hug Your Customers: Love the Results
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Hug Your Customers: Love the Results

by Mitchell, Jack

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Hug Your Customers : Love the Results
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Hug Your Customers : Love the Results

by Mitchell, Jack

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Gardners Books, 2004-01-01. paperback. Very Good. 81x11x124.
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Hug Your Customers: Love the Results

Hug Your Customers: Love the Results

by Mitchell, Jack

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9780141015224 / 0141015225
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Penguin Books, Limited (UK), 2004. Paperback. Good. Disclaimer:A copy that has been read, but remains in clean condition. All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Hug Your Customers : Love the Results
Stock photo: cover may vary

Hug Your Customers : Love the Results

by Mitchell, Jack

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ISBN 10 / ISBN 13
9780141015224 / 0141015225
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Penguin Books, Limited. Used - Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Hug Your Customers : Love the Results
Stock photo: cover may vary

Hug Your Customers : Love the Results

by Mitchell, Jack

  • Used
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Used
ISBN 10 / ISBN 13
9780141015224 / 0141015225
Quantity available
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Description:
Penguin Books, Limited. Used - Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Hug Your Customers : Love the Results

Hug Your Customers : Love the Results

by Jack Mitchell

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  • Paperback
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ISBN 10 / ISBN 13
9780141015224 / 0141015225
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Hug Your Customers

Hug Your Customers

by Jack Mitchell

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ISBN 10 / ISBN 13
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Paperback / softback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; From small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.
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