Say the Magic Words: How to Get What You Want from the People Who Have What You Need Paperback - 2005
by Lynette Padwa
Anyone who's tried booking a hotel room, talking with their child's teacher, or buying a new car knows that encounters that used to be simple now feel like micro-excursions to a foreign country. Now a proven master of the popular reference book gives readers a passport to those daily encounters. Each chapter is a crash course in the culture of a specific field, its buzz-words, its policies, and the attitudes of its insiders. Here are the 'magic words' that unlock information and secure cooperation and the 'absolute no-no's' that guarantee nothing but grief. The insights come directly from the pros, and their advice is both entertaining and unnervingly candid. A combination of Home Comforts and Getting to Yes, Say the Magic Words is an indispensable resource.Includes information on: attorneys, car dealers, doctors, hairstylists, hotel reservation agents, landlords, nannies, mechanics, real estate brokers, therapists, teachers, and many more
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- Title Say the Magic Words: How to Get What You Want from the People Who Have What You Need
- Author Lynette Padwa
- Binding Paperback
- Pages 324
- Volumes 1
- Language ENG
- Publisher Penguin Group, NY
- Publication date April 26, 2005
- Illustrated Yes
- ISBN 9780142002124 / 0142002127
- Weight 0.48 lbs (0.22 kg)
- Dimensions 7.76 x 5.18 x 0.61 in (19.71 x 13.16 x 1.55 cm)
- Age range 18 to UP years
- Grade levels 13 - UP
- Category Psychology
- Library of Congress subjects Customer relations, Patron and client
- Library of Congress Catalogue Number 2004051364
- Dewey Decimal Code 658.812
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