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From the publisher
Details
- Title Satisfied Customer
- Author Claes Fornell
- Binding Paperback
- Pages 256
- Volumes 1
- Language ENG
- Publisher St. Martin's Griffin
- Publication date 2008-11-25
- Illustrated Yes
- Features Bibliography, Illustrated, Index, Price on Product - Canadian, Table of Contents
- ISBN 9780230604063 / 0230604064
- Weight 0.66 lbs (0.30 kg)
- Dimensions 8.7 x 5.8 x 0.7 in (22.10 x 14.73 x 1.78 cm)
- Category Business / Economics / Finance
- Library of Congress subjects Customer relations, Consumer satisfaction
- Library of Congress Catalogue Number 2007024932
- Dewey Decimal Code 658.834
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The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
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