Knowledge Services Management: Organizing Around Internal Markets Hardback - 2009 - 2009th Edition
by Peter K. Mills; Kevin M. Snyder
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From the publisher
From the rear cover
This book examines the transformation of the traditional workplace and responds to the demand for fresh approaches to the challenges faced by managers in designing knowledge services. Rapid technological development and changing economic conditions have asserted significant influence on the work landscape for both workers and management; most notably, that the means of production are controlled by workers themselves. The response is a growing awareness that the work landscape for knowledge services can no longer be effectively managed by relying on the traditional hierarchical paradigm.
Given these current challenges, the design framework presented in this book is based on internal market principles along with customer integration into the boundaries of the organization. This framework initiates new and effective ways of designing knowledge services for sustained competitive advantage. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity. By adopting an internal market perspective the firm can integrate the science and art of management with the design realities of contemporary knowledge services.
Knowledge Services Management provides valuable tools for readers involved in all aspects of knowledge services from researchers to managers and students alike.
Details
- Title Knowledge Services Management: Organizing Around Internal Markets
- Author Peter K. Mills; Kevin M. Snyder
- Binding Hardback
- Edition number 2009th
- Edition 2009
- Pages 189
- Volumes 1
- Language ENG
- Publisher Springer, New York
- Publication date 2009-09-25
- Illustrated Yes
- Features Bibliography, Illustrated, Index, Table of Contents
- ISBN 9780387095189 / 0387095187
- Weight 1.01 lbs (0.46 kg)
- Dimensions 9.21 x 6.14 x 0.5 in (23.39 x 15.60 x 1.27 cm)
-
Themes
- Aspects (Academic): Business Aspects
- Category Mathematics
- Library of Congress subjects Functional differential equations -, Fixed point theory - Congresses
- Library of Congress Catalogue Number 2009935052
- Dewey Decimal Code 658.403
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Knowledge Services Management : Organizing Around Internal Markets
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Knowledge Services Management: Organizing Around Internal Markets (Service Science: Research and Innovations in the Service Economy)
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Knowledge Services Management
by Peter K. Mills Kevin M. Snyder
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