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Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer
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Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company Hardback - 2000 - 1st Edition

by Robert Spector

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From the publisher

This book focuses on the customer service principles espoused by the Nordstrom department store chain, a legend in retailing and customer service. It shows how the Nordstrom customer service culture can work in any company or industry -- computer repair centers, bicycle shops, medical clinics, credit unions, and more. The book features case studies from many companies that have successfully adopted and adapted the lessons from The Nordstrom Way, the author's successful book about the founding of Nordstrom and the beliefs the Nordstrom family imparts to its employees. Helps other companies apply Nordstrom's principles to their own customer service practices Provides lessons on how to find and focus on customer needs, follow-up, and ensure customer satisfaction

First line

Most of us want choices, and plenty of them.

Details

  • Title Lessons from the Nordstrom Way: How Companies Are Emulating the #1 Customer Service Company
  • Author Robert Spector
  • Binding Hardback
  • Edition number 1st
  • Edition 1
  • Pages 240
  • Volumes 1
  • Language ENG
  • Publisher Wiley
  • Publication date January 15, 2000
  • ISBN 9780471355946 / 0471355941
  • Weight 0.98 lbs (0.44 kg)
  • Dimensions 8.83 x 5.79 x 0.85 in (22.43 x 14.71 x 2.16 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Customer services - United States
  • Library of Congress Catalogue Number 00043589
  • Dewey Decimal Code 658.812

About the author

ROBERT SPECTOR is the author of The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Wiley) and Amazon.com: Get Big Fast. Spector has written about Nordstrom since 1982 for Women's Wear Daily and other publications. His work has appeared in the Wall Street Journal, the New York Times, and USA Today. An internationally recognized speaker, Spector has lectured on customer service to a vast cross-section of companies and organizations, ranging from Cadillac to the Red Cross. He resides in Seattle with his wife and daughter. Visit his Web site: www.robertspector.com
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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company
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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company

by Spector, Robert

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ISBN 10 / ISBN 13
9780471355946 / 0471355941
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Wiley & Sons, Incorporated, John. Used - Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company
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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company

by Spector, Robert

  • Used
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Used
ISBN 10 / ISBN 13
9780471355946 / 0471355941
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Wiley & Sons, Incorporated, John. Used - Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company

Lessons from the Nordstrom Way : How Companies are Emulating the #1 Customer Service Company

by Robert Spector

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Wiley & Sons, Incorporated, John, 2000. Hardcover. Very Good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

by Spector, Robert

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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
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by Spector, Robert

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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company
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Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company

by Spector, Robert

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ISBN 10 / ISBN 13
9780471355946 / 0471355941
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Wiley, 2000-01-15. Hardcover. New. In shrink wrap. Looks like an interesting title!
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