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Rt Essentials: Managing Your Team and Projects with Request Tracker Paperback - 2005 - 1st Edition

Name: RT Essentials: Managing Your Team and Projects with Request Tracker (Essentials Ser.)
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Author: Foley, Professor of Philosophy Richard
ISBN: 9780596006686

by Jesse Vincent; Robert Spier; Dave Rolsky

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From the publisher

In a typical organization, there's always plenty that to do such as: pay vendors, invoice customers, answer customer inquiries, and fix bugs in hardware or software. You need to know who wants what and keep track of what is left to do.

This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.

RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.

No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most.

Details

Title Rt Essentials: Managing Your Team and Projects with Request Tracker
Author Jesse Vincent; Robert Spier; Dave Rolsky
Binding Paperback
Edition number 1st
Edition 1
Pages 216
Volumes 1
Language ENG
Publisher O'Reilly Media
Publication date 2005-09-27
Illustrated Yes
Features Illustrated, Index, Table of Contents
ISBN 9780596006686 / 0596006683
Weight 0.8 lbs (0.36 kg)
Dimensions 7 x 9.1 x 0.5 in (17.78 x 23.11 x 1.27 cm)
Category Computers - General Information
Library of Congress subjects Information technology - Management
Library of Congress Catalogue Number 2006298736
Dewey Decimal Code 658.403

About the author

Jesse Vincent is the author of RT and the founder of Best Practical Solutions, LLC, a company dedicated to open source tools to help people and organizations keep track of what needs doing, when it gets done, and who does it. Before founding Best Practical, Jesse worked as the systems lead for a now-defunct dotcom and a software designer at Microsoft.

Robert Spier is a software engineer who has been working with RT for almost 7 years. When not managing other engineers at his day job, he moonlights as Best Practical's lead trainer, and maintains the perl.org infrastructure.

Dave Rolsky is a programmer, author, and activist with a background in music composition, and an obsession with Hong Kong films and the works of author Gene Wolfe. He has been actively developing Free Software (Perl) for several years and is a member of the Mason core development team.

Darren Chamberlain is system adminisitrator and recovering programmer living and working in the Boston area.

Richard Foley is a Munich based Perl and Oracle developer who spends most of his time programming, when he could be spending quality time with his family, walking or skiing in the nearby Alps. He has a technical illustration background, and has developed applications for the Aerospace, Internet and Banking industries. Responsible for maintaining the perlbug database, from 1997 to 2001, he was co-organiser ofYAPC:: Europe::2002 and is a member of the YAPC:: Europe committee, the group responsible for organizing Perl conferences in Europe.

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RT Essentials: Managing Your Team and Projects with Request Tracker (Essentials Ser.)

by Foley, Professor of Philosophy Richard

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RT Essentials : Managing Your Team and Projects with Request Tracker

by Darren Chamberlain; Richard Foley; Dave Rolsky; Jesse Vincent; Robert Spier

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RT Essentials : Managing Your Team and Projects with Request Tracker

by Darren Chamberlain; Richard Foley; Dave Rolsky; Jesse Vincent; Robert Spier

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RT Essentials : Managing Your Team and Projects with Request Tracker

by Foley, Richard, Spier, Robert, Chamberlain, Darren, Vincent, Jesse, Rolsky, Dave

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ISBN 10 / ISBN 13: 9780596006686 / 0596006683
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O'Reilly Media, Incorporated. Used - Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.