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Foundations of Service Level Management
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Foundations of Service Level Management Paperback - 2000 - 1st Edition

by Rick Sturm; Wayne Morris

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Reader reviews for Foundations of Service Level Management

From the publisher

Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements. This book also shows IT managers and executives at third-party SLM companies how to deploy services more quickly, placing a premium on time to market and time to scale, become more service oriented, delivering guaranteed services through service-level agreements (SLAs), evolve from reactive network management to proactive service management, and reduce costs whenever possible by automating network and service management.

Additional resources for this title can be found at: http: //www.enterprisemanagement.com/IT_Mgmt_Solutions/

First line

Information Technology (IT) departments are receiving pressure in both large and small businesses to operate more like a business and become more efficient.

Details

  • Title Foundations of Service Level Management
  • Author Rick Sturm; Wayne Morris
  • Binding Paperback
  • Edition number 1st
  • Edition 1
  • Pages 272
  • Volumes 1
  • Language ENG
  • Publisher Sams Publishing, Indianapolis, Indiana, U.S.A.
  • Publication date April 5, 2000
  • Illustrated Yes
  • ISBN 9780672317439 / 0672317435
  • Weight 1.07 lbs (0.49 kg)
  • Dimensions 9.35 x 5.8 x 0.77 in (23.75 x 14.73 x 1.96 cm)
  • Category Business / Economics / Finance
  • Library of Congress subjects Total quality management, Service-level agreements
  • Library of Congress Catalogue Number 99063620
  • Dewey Decimal Code 658

About the author

Wayne Morris is the vice president at BMC Software, Inc. He speaks regularly at industry trade shows and conferences including Uniforum, Networld+Interop, DB Expo, Enterprise Management Summit and Computer Measurement Group. In addition, Morris is frequently asked to comment in major trade press articles on application management and his papers have been published in the USA, Europe and Australia.

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Foundations of Service Level Management
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Foundations of Service Level Management

by Sturm, Rick

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ISBN 10 / ISBN 13
9780672317439 / 0672317435
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Sams Publishing. Used - Good. A sound copy with only light wear. Overall a solid copy at a great price!
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Foundations of Service Level Management
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Foundations of Service Level Management

by Sturm, R. et al

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ISBN 10 / ISBN 13
9780672317439 / 0672317435
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Sams Publishing, 2000. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780672317439
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Foundations of Service Level Management (Sams Professionals)

Foundations of Service Level Management (Sams Professionals)

by Sturm, Rick

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Foundations of Service Level Management

Foundations of Service Level Management

by Wayne Morris; Mary Jander; Rick Sturm

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ISBN 10 / ISBN 13
9780672317439 / 0672317435
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Pearson Education, 2000. Paperback. Good. Disclaimer:Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less.Dust jacket quality is not guaranteed.
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Foundations of Service Level Management
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Foundations of Service Level Management

by Sturm, Rick, Jander, Mary, Morris, Wayne

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ISBN 10 / ISBN 13
9780672317439 / 0672317435
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Pearson Education, Limited. Used - Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Foundations of Service Level Management
Stock photo: cover may vary

Foundations of Service Level Management

by Sturm, Rick

  • Used
  • Good
  • Paperback
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Good
Binding
Paperback
ISBN 10 / ISBN 13
9780672317439 / 0672317435
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paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Foundations of Service Level Management
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Foundations of Service Level Management

by Sturm, Rick; Morris, Wayne [Contributor]

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ISBN 10 / ISBN 13
9780672317439 / 0672317435
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Sams Publishing, 2000-04-05. Paperback. New. New. In shrink wrap. Looks like an interesting title!
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A$121.80
A$8.75 Delivery to USA