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Recognizing Public Value
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Recognizing Public Value Hardback - 2013

by Mark H. Moore

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Reader reviews for Recognizing Public Value

From the publisher

Mark H. Moore's now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unresolved: how could one recognize (in an accounting sense) when public value had been created? Here, Moore closes the gap by setting forth a philosophy of performance measurement that will help public managers name, observe, and sometimes count the value they produce, whether in education, public health, safety, crime prevention, housing, or other areas. Blending case studies with theory, he argues that private sector models built on customer satisfaction and the bottom line cannot be transferred to government agencies. The Public Value Account (PVA), which Moore develops as an alternative, outlines the values that citizens want to see produced by, and reflected in, agency operations. These include the achievement of collectively defined missions, the fairness with which agencies operate, and the satisfaction of clients and other stake-holders.

But strategic public managers also have to imagine and execute strategies that sustain or increase the value they create into the future. To help public managers with that task, Moore offers a Public Value Scorecard that focuses on the actions necessary to build legitimacy and support for the envisioned value, and on the innovations that have to be made in existing operational capacity.

Using his scorecard, Moore evaluates the real-world management strategies of such former public managers as D.C. Mayor Anthony Williams, NYPD Commissioner William Bratton, and Commissioner of the Minnesota Department of Revenue John James.

Details

  • Title Recognizing Public Value
  • Author Mark H. Moore
  • Binding Hardback
  • Edition [ Edition: Repri
  • Pages 496
  • Volumes 1
  • Language ENG
  • Publisher Harvard University Press, Cambridge
  • Publication date 2013-02-15
  • Illustrated Yes
  • Features Bibliography, Dust Cover, Illustrated, Index, Table of Contents
  • ISBN 9780674066953 / 0674066952
  • Weight 1.9 lbs (0.86 kg)
  • Dimensions 9.2 x 6.2 x 1.6 in (23.37 x 15.75 x 4.06 cm)
  • Category Politics / Current Events
  • Library of Congress subjects Government executives - Professional ethics, Public administration - Moral and ethical
  • Library of Congress Catalogue Number 2012022228
  • Dewey Decimal Code 172.2

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Citations

  • Choice, 09/01/2013, Page 0

About the author

Mark H. Moore is the Hauser Professor of Nonprofit Organizations at Harvard's Kennedy School of Government, and the Herbert A. Simon Professor in Education, Management, and Organizational Behavior at Harvard's Graduate School of Education. He has also been a Visiting Professor of Business Administration at the Harvard Business School.

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Recognizing Public Value
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