What Were They Thinking?: Crisis Communication: The Good, the Bad, and the Totally Clueless Hardback - 2008

Nationally recognized communication coach and four-time Emmy Awardwinning broadcaster Steve Adubato has been teaching, writing, and thinking about comm unication, leadership, and crisis communication for nearly two decades. In What Were They Thinking? Adubato examines twenty-two controversial and complex public relations and media mishaps, many of which were played out in public. Among cases and people discussed are:

• The Johnson & Johnson Tylenol scare: Perhaps the best crisis management ever
• Don Imus: Sometimes saying "sorry" is too little too late
• Former Attorney General Alberto Gonzales: Authority does not put you above questioning
• Bill O'Reilly: Know when to stop defending yourself and save face
• Former EPA Administrator Christie Whitman: Proof that your written words can come back to haunt you
• Hurricane Katrina: A natural disaster that led to a larger governmental disaster
• The Catholic Church's pedophilia scandal: Denial won't get rid of the skeletons in your closet

Arranged in short chapters detailing each case individually, the book provides a brief history of the topics and answers the questions: Who got it right? Who got it wrong? What can the rest of us learn from them?