BIBLIO is the largest independent book marketplace in the world, with over 100 million books.

Skip to content

The Only Thing That Matters: Bringing the Power of the Customer Into the Center
Stock photo: cover may vary

The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business Paperback - 1993

by Karl Albrecht

Add to wish list

The man who singlehandedly initiated the service management phenomenon in America poses a new challenge for today's business. "Describes the importance of placing the customer's needs first throughout your organization and . . . shows how to make it happen".--Thomas R. Horton, Chairman, American Management Association.

Reader reviews for The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

From the rear cover

Total Commitment to the Customer:
The Only Way to Succeed in the Supercompetitive 1990sIn The Only Thing That Matters Karl Albrecht challenges American business to a commitment that will transform it to its very core. Albrecht's plan goes beyond lip service and simple cosmetic approaches to show the way to a radical bottom-up, top-down, total company commitment to the customer. His blueprint for success encompasses and explains the five critical challenges facing every business:
  • Finding the "Invisible Truth" about your customer
  • Creating new, long-term rules for the Game
  • Winning the hearts, minds, and hands of your people
  • Making all systems, policies, and procedures customer-friendly
  • Keeping score and leading the way

Details

  • Title The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business
  • Author Karl Albrecht
  • Binding Paperback
  • Edition Reprint
  • Pages 256
  • Volumes 1
  • Language ENG
  • Publisher Harper Business
  • Publication date 1993-05-26
  • ISBN 9780887306396 / 088730639X
  • Weight 0.43 lbs (0.20 kg)
  • Dimensions 8.18 x 5.49 x 0.81 in (20.78 x 13.94 x 2.06 cm)
  • Category Business / Economics / Finance
  • Library of Congress Catalogue Number 92054853
  • Dewey Decimal Code 658.834

More Copies for Sale

The Only Thing That Matters : Bringing the Power of the Customer into the Center of Your Business

The Only Thing That Matters : Bringing the Power of the Customer into the Center of Your Business

by Karl Albrecht

  • Used
  • Very good
  • Paperback
Condition
Very good
Binding
Paperback
ISBN 10 / ISBN 13
9780887306396 / 088730639X
Quantity available
1
Seller
Item price
A$9.46
Free Delivery to USA

Show details

Description:
HarperCollins Publishers, 1993. Paperback. Very Good. Disclaimer:A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting, but may contain a neat previous owner name. The spine remains undamaged. At ThriftBooks, our motto is: Read More, Spend Less.Dust jacket quality is not guaranteed.
Add to wish list
Item price
A$9.46
Free Delivery to USA
The Only Thing That Matters : Bringing the Power of the Customer into the Center of Your Business
Stock photo: cover may vary

The Only Thing That Matters : Bringing the Power of the Customer into the Center of Your Business

by Albrecht, Karl

  • Used
Condition
Used
ISBN 10 / ISBN 13
9780887306396 / 088730639x
Quantity available
1
Seller
Item price
A$15.10
Free Delivery to USA

Show details

Description:
HarperCollins Publishers. Used - Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
Add to wish list
Item price
A$15.10
Free Delivery to USA
The Only Thing That Matters
Stock photo: cover may vary

The Only Thing That Matters

by Albrecht, Karl,

  • Used
Condition
New
ISBN 10 / ISBN 13
9780887306396 / 088730639x
Quantity available
5
Seller
Item price
A$20.11
A$5.81 Delivery to USA

Show details

Description:
like new.
Add to wish list
Item price
A$20.11
A$5.81 Delivery to USA
The Only Thing That Matters
Stock photo: cover may vary

The Only Thing That Matters

by Albrecht, Karl,

  • New
Condition
New
ISBN 10 / ISBN 13
9780887306396 / 088730639x
Quantity available
5
Seller
Item price
A$20.44
A$5.81 Delivery to USA

Show details

Description:
new.
Add to wish list
Item price
A$20.44
A$5.81 Delivery to USA
The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business...
Stock photo: cover may vary

The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business [Paperback] Albrecht, Karl

by Harper Collins

  • New
Condition
New
ISBN 10 / ISBN 13
9780887306396 / 088730639x
Quantity available
118
Seller
Item price
A$20.46
A$5.81 Delivery to USA

Show details

Description:
New. BRAND NEW, GIFT QUALITY! NOT OVERSTOCKS OR MARKED UP REMAINDERS! DIRECT FROM THE PUBLISHER!
Add to wish list
Item price
A$20.46
A$5.81 Delivery to USA
The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
Stock photo: cover may vary

The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business

by Albrecht, Karl

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9780887306396 / 088730639X
Quantity available
2
Seller
Item price
A$30.33
A$29.34 Delivery to USA

Show details

Description:
Harpercollins, 1993. Paperback. New. reprint edition. 256 pages. 8.00x5.25x0.50 inches.
Add to wish list
Item price
A$30.33
A$29.34 Delivery to USA
The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

The Only Thing That Matters: Bringing the Power of the Customer Into the Center of Your Business

by Karl Albrecht

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9780887306396 / 088730639x
Quantity available
444
Seller
Item price
A$30.53
A$15.63 Delivery to USA

Show details

Description:
Paperback. New. New Book; Fast Shipping from UK; Not signed; Not First Edition; N/A
Add to wish list
Item price
A$30.53
A$15.63 Delivery to USA
The Only Thing That Matters: Bringing the Power of the Customer into Your Business

The Only Thing That Matters: Bringing the Power of the Customer into Your Business

by Karl Albrecht

  • New
  • Paperback
Condition
New
Binding
Paperback
ISBN 10 / ISBN 13
9780887306396 / 088730639x
Quantity available
10
Seller
Item price
A$31.61
A$19.46 Delivery to USA

Show details

Description:
Paperback / softback. New.
Add to wish list
Item price
A$31.61
A$19.46 Delivery to USA
The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business...
Stock photo: cover may vary

The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business ? Winning Through Radical Transformation and Total Organizational Commitment

by Albrecht, Karl

  • Used
  • Good
  • Paperback
Condition
Good
Binding
Paperback
ISBN 10 / ISBN 13
9780887306396 / 088730639X
Quantity available
1
Seller
Item price
A$35.63
Free Delivery to USA

Show details

Description:
paperback. Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
Add to wish list
Item price
A$35.63
Free Delivery to USA
The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business
Stock photo: cover may vary

The Only Thing That Matters: Bringing the Power of the Customer into the Center of Your Business

by Karl Albrecht

  • New
Condition
New
ISBN 10 / ISBN 13
9780887306396 / 088730639X
Quantity available
4
Seller
Item price
A$40.06
A$5.81 Delivery to USA

Show details

Description:
Harper Collins Publishers , pp. 256 Reprint edition Manager enquiries@harpercollins.ie . Papeback. New.
Add to wish list
Item price
A$40.06
A$5.81 Delivery to USA